- Communicate and interact appropriately and courteously with all internal and external customers
- Maintain confidentiality of electronic, written, and/or verbal patient/employee information.
- Demonstrate working practices that include adherence to Infection Control standards and the safe use and operation of equipment.
- Maintains BLS certification and all mandatory reviews.
- Serves as the primary point of contact for GMH services.
- Works dynamically and cohesively with General Mental Health Section Chief, Mental Health Program Managers, and the Mental Health Department for implementation of programs to support General Mental Health.
- Functions as a navigator/case manager and liaison for planning, directing, and coordinating care for GMH Veterans.
- Monitor's clinic utilization and daily patient flow.
- Ensures adequate clinic support for providers.
- Reviews consults and facilitates scheduling in a timely manner.
- Triages telephone calls, secure messaging, and walk-in patients and offers same-day appointments.
- Collaborates with Telephone Care to schedule patients appropriately to maintain continuity of care.
- Maintains updated file of referrals and provides referral information to providers.
- Tracks high-risk patients and provides triage and education.
- Provides care coordination for high-risk patients and performs clinical assessments and interventions.
- Develops case or condition-specific plans of care utilizing clinical information system to establish short and long-term goals.
Registered Nurse Case Manager - Hinesville, United States - Department Of Veterans Affairs
Description
Summary
This is an OPEN CONTINUOUS ANNOUNCEMENT & will remain open until September 20, 2024. Eligible applications will be referred at regular intervals or as additional vacancies occur on a as-needed basis until positions are filled.
Duties
The RN Case Manager will facilitate and coordinate the care of patients receiving General Mental Health Services. The RN Case Manager will increase the use of provider time to focus on patient management. Improve access to GMH psychiatrists and nurse practitioners by providing daily management of complex psychosocial needs.
Conducts reviews of the patient's medical record and other documents, ensuring that there is open communication between providers engaged in the care of Veterans. The RN GMH CM will work closely with a variety of healthcare professionals, clinical services, internal and external services, community agencies to provide efficient and effective health care using the appropriate resource management criteria. He/she acts on behalf of the Veteran to ensure that necessary clinical services are received, and that progress is made. In addition, this RN possesses the knowledge and skills to:
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: Monday - Friday, 8:00am to 4:30pm. May vary depending on deployment and/or assigned facility needs
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required