Travel Services Coordinator - Remote, United States - US Acute Care Solutions

Description

Job Posting Closing Date:
Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life.

Whether you're a clinician, or non-clinical professional, at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values.

We want you to love coming to work each day because you believe in what you do and the people with whom you work.

We care about your success.

USACS also understands that location is important.

We offer career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between.

Our supportive culture, outstanding benefits and competitive compensation package is best in class.

Job Description

The Travel Services Manager supports the overall goals of a corporate travel program with a specific focus on travel category management, sourcing, and operational excellence.

The Travel Services Manager is the site administrator and key contact who represents the company and partners with USACS travel management platform representatives.

The role assumes lead responsibilities for select travel sub-categories which could include any combination of the following: airlines, hotels/lodging, rail, rental cars, private car service.

Travel Services Manager also independently manages financial transactions and services including but not limited to corporate credit cards, direct billing, UATP programs and other misc travel analytics as requested.

Location:
Remote


ESSENTIAL JOB FUNCTIONS:
Work as an active business partner with external travel management system account manager
Identify & implement value-add, cost savings opportunities
Manages negotiated rate validation processes.
Regularly monitor compliance and manage employees profile data

Mitigate risk within corporate travel program including promoting duty of care resources and communicating to travelers about any pending changes, programs, or emergencies.

Risk includes security of travelers due to weather, social disruption, etc and/or health and safety procedures to reduce impact to clinical schedules

Monitor performance to control spend, identify source of savings and areas of improvements, communicating results to internal stakeholders and executives and implementing corrective actions to optimize the program.

Works autonomously to analyze & reconcile travel financial management services for corporate credit cards, direct bills, and expense reporting data to effectively measure the travel program's performance as it relates to T&E policy compliance, market share goals and preferred vendor usage
Create and communicate processes with cross-functional departments (i.e., finance, CEME) for UATP and BEA reallocations
Draft and conduct Request for Proposals, vendor selection and negotiations with key travel suppliers (airlines, hotels, car rental agencies, etc.)
Maintain strong relationships with vendors – airlines, hotels, travel agency, ground transportation, etc.
Responsible for training process for clinical leadership, travel arrangers and travelers.

Manage additional inquiries and feedback pertaining to travel program (Ex:
T&E policy, travel profile inquiries, and vendor feedback/complaints)

Coordinate business travel plans for USACS leadership, clinician providers, MSO & guests which may include air, hotel, ground transportation and rail.

Ensure arrangements are sufficient to meet needs and budget.
Ensure reservations are accurate and that itineraries, tickets and instructions are available to all travelers on a timely basis and include after hour contact information
Coordinate and present tracking information for internal meetings such as rooming lists, travel costs, etc.
Attend training meetings for travel industry procedures which may require travel to an offsite location.
Stay well-informed with travel industry trends and best practices
Provide support as needed to meetings & events manager.
Perform various administrative functions and other duties when needed.


KNOWLEDGE, SKILLS AND ABILITIES:
Strong accuracy, organization, and problem-solving skills
Must work effectively in a multi-task work environment and prioritize various activities and duties simultaneously
Ability to maintain patience and composure in difficult situations

Ability to effectively communicate orally and in writing with leadership, physicians, guests, and external business contacts and vendors in a courteous and professional manner.

Ability to write business cases, implement initiatives and track subsequent results
Follow company standards regarding procedures, utilization of tools, productivity accuracy of work and attendance


EDUCATION AND EXPERIENCE:

Education:
Bachelor's degree in Business (or equivalent) from an accredited college/university OR 6-10 years of relevant work experience in travel procurement, travel consulting or travel industry
Experience working with global travel agencies and different GDS programs
Strong written and verbal communications skills, as well as interpersonal skills to effectively build relationships with internal and external stakeholders
Experience with reviewing and negotiating travel lines of service contract terms
Strong vendor relationship management experience, including supplier development, diversity, risk management and performance management
Excellent organizational skills to multitask and prioritize projects
Ability to work autonomously while keeping management apprised of projects and initiatives
Experience in departmental budget management
Strong Microsoft Excel, PowerPoint & Dropbox skills
Excellent customer service skills required


Salary Range:
$44, $83,076.00

Salary may be determined on several factors including but not limited to knowledge, skills, experience, education, geographical location and requirements stated in job description.

US Acute Care Solutions current and potential employees enjoy best in class benefit programs with a wide array of options.

To learn more, please visit the following link:
Click the red apply button to submit an application and resume. If you are an USACS employee, please apply via the Jobs Hub in the Workday system.