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    Front Desk Agent - Santa Fe, United States - A-1 Hospitality Group

    A-1 Hospitality Group
    A-1 Hospitality Group Santa Fe, United States

    3 weeks ago

    Default job background
    Description
    Hotel Inn Santa Fe3011 Cerrillos Rd. Santa Fe, NM 87507 We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guests accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits
    • Medical, Dental and Vision available after 60 days of full time employment
    • 40 hours PTO after 90 days of full time employment.
    • Sick Leave available after 90 days of employment.
    Responsibilities
    • Perform all check-in and check-out tasks
    • Manage online and phone reservations
    • Inform customers about payment methods and verify their credit card data
    • Register guests collecting necessary information (like contact details and exact dates of their stay)
    • Welcome guests upon their arrival and assign rooms
    • Provide information about our hotel, available rooms, rates, and amenities
    • Respond to clients complaints in a timely and professional manner
    • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests needs
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
    • Upsell additional facilities and services, when appropriate
    • Maintain updated records of bookings and payments
    Qualifications
    • Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
    • Experience with hotel reservations software, like OnQ or Opera
    • Customer service experience
    • Excellent communication and organizational skills
    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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