Customer Service Representative Front Desk - Marietta, United States - Ascend Community Staffing Partners

Description

Job Type

Full-time

Description

Ascend partners with Highland Rivers Behavioral Health, Georgia's largest Community Service Board (CSB), to staff clinical and non-clinical jobs in behavioral health. Being part of our team and working in a CSB means you're helping individuals and families otherwise unable to access treatment from private providers to address healthcare challenges associated with mental illness, intellectual/developmental disabilities, and addictive diseases. You'll be working with purpose to make a difference in the lives of people who need you most. Each of our jobs will work within a State Community Service Board facility.

• Schedule appointments with strict adherence to current processes in an effort to best serve our individuals, with reimbursement for service being a priority.
• Status appointments accurately and promptly.
• Process telephone calls and messages promptly with strict adherence to confidentiality, policies, and procedures.
• Enter data, documents, and relevant interactions with individuals served in a concise and thorough manner in electronic health record.
• Be responsible for collecting monies due to HRH at time of service.
• Provide accurate and thorough information on how to best access HRH services to all individuals, community members and visitors.
• Must be customer service oriented
• Demonstrates effective problem solving skills
• Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
• Schedule, reschedule and cancel appointments as needed
• Return all telephone messages in a timely manner
• Provides information on HRH programs
• Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
• If applicable, ensures individuals are referred to the clinical team for triage.
• Responds to irate individuals in a calm and professional manner
• Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
• Scan paper documents in a timely manner.
• Checks in/out all individuals served in a timely manner.
• Completes the financial process accurately and in a timely manner
• Upholds positive interpersonal relations among all team members..
• Use initiative and good, sound judgment.

All other duties as assigned

Ascend Community Staffing Partners, LLC does not discriminate with regard to employment, compensation, place of work, or promotion because of race, color, religion, disability, gender, sexual orientation, genetic information, age or national origin.

English-Spanish bilingual applicants are encouraged to apply. Individuals with disabilities, including disabled veterans and veterans with service-connected disabilities, are encouraged to apply.

Requirements

High School Diploma or GED

2 years experience in customer service, office experience and computer skills,

1 year experience working in a medical or behavioral health office preferred

Must be able to pass an intensive criminal background investigation

Pre-Employment and random drug screening