Medical Call Center Cumming - Staffing Resources

Description

Position: Call Center Representative

Reports To: Front Office Manager

M-F yr $15-16, 2-4 yr 16-17, 4-6 yr 18-19, 6+ yr $19-20

Scope: The Call Center Representative is responsible for answering a multi-line phone system and handling patient calls. Scheduling appointments and collecting patient information while maintaining client dignity and excellent customer service skills.

Essential Duties & Responsibilities:

· Answering a multi-line phone system and handling patient calls.

· Scheduling and confirming patient appointments.

· Completing the new patient registration process, in person, & electronically.

· Create and update Patient Accounts in EMR, including demographic and insurance information.

· Verifying insurance eligibility and benefits with health plans.

· Obtaining referrals, precertification/pre-authorizations, as required.

· Collecting co-payments, coinsurances, deductibles, balances, etc... at or prior to service.

· Scanning and sorting medical records in appropriate location in EMR.

· Documenting in EMR, including management of tasks module.

· Managing fax inbox(es), both in EHR and standard fax.

· Communicating and collaborating with other health team members.

· Cross-training with other team-members, based on practice needs.

· Posting charges and payments in EMR.

· Completing and submitting accurate End-of-Day reconciliation utilizing EMR.

· Timely completion of all compliance training and testing.

· Other administrative duties assigned based on practice needs.

Education and/or Experience:

High School Diploma or equivalent.

1-2 years of medical office and call center experience

Excellent computer skills and experience with MS Office Word, Excel, and Outlook