- This position contains technical aspects, but requires high-level customer service skills, excellent interpersonal and communication skills, and a high degree of independent decision-making.
- This position also plays a key role in the charge capture and revenue cycle process.
- Greets and welcomes all customers utilizing the EHC customer service model. Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
- Reviews all appointments prior to patients arrival for appropriateness and completeness and resolve any issues.
- Sorts and distributes reports daily.
- Arrives patient appointments in IDX and presents appropriate paperwork to patient.
- Verifies the accuracy of patient demographics and insurance information, updating IDX when applicable.
- Reviews insurance eligibility and primary care provider information via online insurance verification system and/or contact insurance carrier to obtain eligibility and benefits and takes appropriate action.
- Collects all payments according to guidelines and enters into IDX.
- Identifies and processes case specific special billing requirements; or company billing.
- Notifies clinical staff of patient arrival status per section guidelines.
- Checks out patients ensuring all TEC financial and service requirements have been fulfilled.
- Enters outpatient and inpatient charges into IDX.
- Schedules all walk-in or add-on appointments and prepares necessary paperwork.
- Registers any new patients not pre-registered including those requiring specialized registration such as transplants, student health and occupational medicine.
- Verifies and processes referrals, authorizations, and links to appointment.
- Balances and closes all charge and payment batches by the end of each day.
- Schedules ancillary services.
- Complies with all clinic and section policies and procedures.
- Reviews schedules periodically throughout the day to ensure all appointment status are correct in IDX.
- Completes productivity reports; ., patient count, copay, and collection reports.
- Facilitates resolution of patient concerns.
- Assists with patient flow by tracking and monitoring patient wait times.
- Answers and directs incoming calls according to section guidelines.
- Arranges transportation for ambulatory patients.
- Attends training classes and meetings as scheduled.
- Prepares all source documents for imaging.
- Performs other related duties as assigned or requested by any member of leadership.
- Prepares encounter forms for inpatient and nursing home billing.
- High school diploma/GED preferred or equivalent and twelve (12) months experience in healthcare or customer service OR a Bachelor's degree.
- Competitive Pay
- Retirement planning and counseling
- 403(b) fixed employer-based contribution*
- 403(b) retirement plans with 4% or 5% match based on years of service
- 457(b) plan for eligible employees
- Student loan repayment benefit
- Long-term disability insurance
- Short-term disability insurance
- Life insurance and supplemental life option
- Long-term care insurance option
- Hospital indemnity option
- Auto and home insurance discounts
- Identity protection insurance
- Employee hardship donation program
- Credit Union memberships
- Financial tools, resources and webinars to help with budgeting Health and Wellness BenefitsMedical and Dental Plans
- Three medical plan options including behavioral and preventive care coverage
- Health Savings Accounts/Flexible Spending Accounts
- Tier Zero Prescription benefits
- Two dental plan options
- Vision plan
- Infertility benefits
- Emory Eye Center and Emory Vision Center discounts
- Emory Aesthetic Center discounts Wellness Programs
- Employee Assistance Program – assistance with relationships, life events, challenges, daily living needs
- Healthy Emory wellness program with incentives
- Discounts at Emory wellness/fitness centers
- Other fitness center discounts
- Diabetes prevention program
- Wellness challenges
- Know Your Numbers kiosks Childcare Resources
- Discounts
- Placement assistance
- Back-up and emergency care options
- Emory Healthcare childcare co-op/app
- Access to Emory student job network
Patient Services Coordinator I - Lilburn, United States - Emory Healthcare
Description
Description
JOB DESCRIPTION:
MINIMUM QUALIFICATIONS:
PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
Financial Benefits