Guest Service Cash Operations - Anadarko, United States - Apache Casino Hotel

Description

Full-Time/Part-Time
Full-Time

About the Organization
The Fort Sill Apache Tribe has several organizations including:

Apache Casino Hotel is known as one of the premier and friendliest gaming properties in Southwest Oklahoma. Since it's opening in 1999, the property has seen continual growth in both gaming and non-gaming assets. The property currently offers over 860 slot machines, 9 table games, a luxurious 132 room hotel with 225 occupancy banquet space, two delicious restaurants, coffee shop and a convenience store.

The newest addition to this very successful property is the 1,200 seat multi-purpose Event Center. Featuring top of the line finishes and offering a venue for local, regional and national concerts, banquets, trade shows, expos and much more.

The Apache Markets are full service convenience stores. We have 2 locations: Lawton, Oklahoma and Anadarko, Oklahoma.

Apache Homelands is a full service casual dining restaurant and smoke shop in Deming, New Mexico.

Full Time Positions with Apache Casino Hotel Include the following benefits:

•Health Insurance

•Vision Insurance

•Dental Insurance

•Life Insurance

•Optional Disability Insurance

•Generous 401K Program

•Paid Time Off

•Quarterly Bonus Program

•Discounts

•Team Parties

And more

Description

Position: Guest Service Operations

Department: Casino Operations

Reports to: Casino Operations Manager/Supervisor

FLSA Status: Non-Exempt, Hourly

Summary:

Under the direction Casino Operations Manager, Guest Service Operations is responsible for jackpot payouts, guest service, repair, and maintenance of all electronic gaming devices (EGD's).

Essential Functions

• Initiate jackpots and pay them out if not acting as verifier of jackpots over the amount specified in Policies and Procedures and in compliance with gaming regulations
• Verifying Jackpots so that other GSO team members can pay them out
• Assist with the Players Club; member cards, promotions
• Title 31 Certification and knowledge
• Assist with jackpot verifications
• Stock and prep bar
• Serve food, alcoholic and non-alcoholic beverages to guest in the casino in accordance with internal policies and external regulations and/or laws
• Casino housekeeping
• Portray a positive attitude under all circumstances, understand and represent the core values of Warm Springs
• Assist with lost and found items, including recording descriptions - people and incidents
• Understand and comply with the Eye, Hi, Goodbye program.
• Must be able to obtain and maintain a Fort Sill Apache Gaming license.
• Regular attendance is required.
• Casino and live the mission of always providing exceptional service.
• Assume responsibility for the safety and wellbeing of guests and fellow team members, ensuring compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols
• Ensures a fun and exciting gaming and service experience is provided to each customer by maintaining electronic gaming devices (EGD's) on the casino floor.
• Reactivates all "out of order" machines on the casino floor as efficiently as possible while following gaming regulations
• Assists in all service requirements that are necessary in gaming machine equipment.
• Calling in service tickets on malfunctioning equipment for various vendors including kiosk vendors and slot machine vendors.
• Maintains the internal and external appearance of machines and equipment.
• Maintains current knowledge of local jurisdiction gaming laws to include federal, state, compact, and internal property policies and procedures
• Assists with half-prints, paper fills, bill validator jams, bad cash boxes, and other malfunctions on the floor.
• Perform drop procedures in compliance with gaming regulations
• Perform coin tests, ram clears, and machine moves/installs on machines
• Perform other related duties as may be assigned by reporting supervisor

Due to the cyclical nature of the casino/hospitality industry, team members may be required to work varying schedules in order to meet the business needs of Warm Springs Casino. There is a reasonable expectation you will be scheduled on duty and/or 'on-call' days, evenings, graveyards, holidays and/or weekends.

Core Competencies

• Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations
• Maintain a neat, clean, and well-groomed appearance. Uniforms must be clean and pressed at the beginning of each shift and in compliance with the uniform policy.
• Ability to maintain a calm demeanor during stressful situations
• Understand and comply with the Eye, Hi, Goodbye program
• Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details
• Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members
• Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
• Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly
• Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
• Ability to operate various types of equipment used in your department, for example personal computers, tablets, printers, copy machines, telephone, photo identification systems, POS, Kiosks, door access to Electronic Gaming Devices.

Open Date
4/1/2024

Exempt/Non-Exempt
Non-Exempt

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. However, qualified Fort Sill Apache Tribal Members will be given preference as allowed by law.

This ad in not a waiver of the sovereign immunity of the Fort Sill Apache Tribe or its entities.

Position Requirements

Minimum Qualifications

• High school diploma or GED certificate
• 1 year casino slot attendant or tech experience or Cash handling, required
• Slot Gaming systems experience required; Konomi experience preferred
• Must work effectively with guests, team members, and regulatory agency personnel and no criminal history
• Skills and abilities to work with personal computers, access control card systems, gaming devices, cleaning equipment, point of sales systems, liquor dispensing systems and cash control policies
• Strong written and oral communication skills required for effective communication and the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Strong customer service, oral and written communication skills
• Oklahoma Able License and Food Handlers Certificate
• Must obtain and maintain a gaming license

Location
Anadarko, OK

This position is currently accepting applications.