Field Support Technician - Oneonta - Ovation Workplace Services Inc

    Ovation Workplace Services Inc
    Description

    Field Support Services-Technician
    Travel to various Retails stores & sites to restore functionality of failed retail devices inclusive of below but not limited to:

    Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.
    • Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawers, Pin Pads, etc)
    • Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)
    • Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
    • Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Ever seen Servers & Cameras, etc)
    • Back Office Equipment (PCs, Printer, backup Systems, etc)
    • and other devices available in retail and non-retail sites

    Break-Fix Maintenance Field Service inclusive of below but not limited to:

    • Repair/reconfigure/replace faulty Devices in various Retail sites by carrying/transporting IT assets in issued vehicle
    • Provide in person, on-site support for completion of a repair
    • Perform onsite Device maintenance, updates, or configuration changes
    • Resolve the issues/tickets in adherence to agreed Service Levels (SLAs)
    • Provide technical support and setup during special events such as grocery stores 'Grand openings' and other scheduled activities
    • Follow protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations
    • Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced
    • Replace defective parts according to the applicable OEM's recommendations
    • Reload or update the appropriate Devices software such as Operating xhuatnn System (OS) and configurations as necessary to make Devices available for remote configuration
    • Support documentation and documented repair closure activities in the ticketing tool
    • After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it
    • Package and Ship the faulty devices issued shipping label to Warehouse
    • Cabling Standards – Perform cabling and inside wiring work in adherence to cabling standards, that shall be provided to you from time to time

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Field support technician