Manager, Customer Success - New York, NY

Only for registered members New York, NY, United States

3 days ago

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Job summary

We are building an ecosystem that enables entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing analytics payment processing and much more. Over 100000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations Joining its powerful intuitive platform with its vibrant distinguished brand GlossGenius is the ideal combination of a fintech SMB software and consumer company all in one.Responsibilities:

  • Team Leadership: Lead coach and develop a team of Specialists ensuring they successfully manage data migration payments setup and product enablement for high-value accounts
  • Cross-Functional Partnership: Partner closely with Sales Account Executives to ensure a seamless transition from closed-won to active-userand work with Product teams to advocate for features that reduce churn
  • Operational Excellence: Use data CRM insights monitor the health of high-revenue accounts stepping in as an escalation point for complex technical or relationship challenges

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