Client Delivery Lead - New York
Only for registered members New York, United States
1 month ago
Job summary
Help us use technology to make a big green dent in the universe. Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
Responsibilities
- You will be managing the relationship with client counterparts (often product owners and business owners)
- You will be the first point of contact for tech development and the escalation and resolution point with customers for specific domain/product issues
- Being the knowledge base of how Kraken works and how we deliver Kraken Platform
- Triaging incoming requests and communicating client priorities internally
- Summarising and articulating client needs, considerations, timelines internally to enable the ongoing development of the Kraken platform
- Supporting the engineering team to deliver product features
- Challenging the client to think differently about tech development, having full belief in the continuous iteration and deployment approach we have
Job description
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