Customer Success Manager - La Grange - LHH

Description

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Customer Success & Strategic Accounts Manager – Supply Chain Environment to join their team. You will support a large, enterprise-level customer within a service-driven, supply chain environment. This is a high-visibility role responsible for owning strategic customer relationships, leading a customer service operations team, and driving operational excellence across complex, multi-site service programs. This opportunity is ideal for a leader who thrives at the intersection of customer experience, supply chain operations, and account management, and who enjoys translating data into actionable improvements.

Key Responsibilities:

Strategic Customer & Account Ownership:

• Serve as the primary point of contact and relationship owner for a major enterprise customer within a service-based supply chain environment.
• Build and maintain trusted partnerships with customer leadership, ensuring alignment on service levels, performance metrics, and long-term objectives.
• Lead executive-level business reviews, service performance readouts, and strategic planning sessions, translating operational data into actionable insights.
• Act as the voice of the customer internally, balancing customer needs with operational capabilities and organizational priorities.

Customer Service & Supply Chain Operations Leadership:

• Lead a hands-on customer service and operations team supporting order fulfillment, service delivery, planning, and account execution.
• Provide real-time coaching, workflow oversight, and prioritization in a fast-paced, service-centric environment.
• Foster a culture of accountability, collaboration, and continuous improvement across customer-facing and operational teams.
• Ensure consistent execution of service commitments across logistics, operations, and internal support functions.

Operational Excellence & Process Improvement:

• Partner cross-functionally with supply chain, operations, logistics, finance, and technology teams to optimize service delivery and customer outcomes.
• Drive improvements in forecasting accuracy, demand planning, workflow efficiency, and service-level performance.
• Identify operational risks and service gaps early, proactively implementing corrective actions.
• Apply process improvement methodologies (Lean, Six Sigma, or similar) to improve scalability, efficiency, and customer satisfaction.

Data-Driven Account & Service Management:

• Analyze customer performance data, service metrics, and operational trends to uncover root causes and improvement opportunities.
• Translate complex operational data into clear, compelling narratives for both internal stakeholders and customer leadership.
• Utilize business intelligence tools and dashboards to support decision-making, performance tracking, and strategic planning.
• Drive accountability through defined KPIs, SLAs, and service metrics.

What Success Looks Like:

• Strong, trusted partnerships with enterprise customer stakeholders.
• Improved service performance, forecasting accuracy, and operational efficiency across customer touchpoints.
• A highly engaged, high-performing customer service and account operations team.
• Clear, data-driven insights that support short-term execution and long-term supply chain strategy.

Qualifications and Skills:

• Bachelor's Degree in Business, Supply Chain Management, Operations, or a related field.
• 7+ years of experience in customer success, strategic account management, supply chain operations, or customer service leadership within a product-based environment.
• 3+ years of people leadership experience, with a hands-on, present leadership style.
• Experience in product driven industries such as supply chain services, foodservice operations, hospitality, or aviation services.
• Strong data fluency, with the ability to analyze and present operational and customer performance metrics.
• Proven success managing large, complex enterprise accounts and acting as the primary customer relationship owner.
• Ability to manage multiple programs and priorities simultaneously in a fast-paced environment.
• Experience with process improvement, workflow optimization, Lean, or Six Sigma methodologies preferred.

Compensation Range: $100,000 - $120,000

Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

If you are a passionate Customer Success & Strategic Accounts Manager looking for a new and rewarding career, please apply today You don't want to miss out on this opportunity

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn't a perfect match.

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