Store Lead - Lewisville
2 weeks ago

Job summary
Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service for example tour to teach ensuring customer needs complaints and issues are successfully resolved within company guidelinesand standards building relationships with associates to ensure proper feedback and answering questions or providing information to customers andassociatesDrives the financial performance of the facility by confirming that budgeted sales wages and other expenses are achieved assisting thestore manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales creatingand implementing plans to improve the financial performance of the facility creating budgets to align with business need analysing economic trendsand community needs for budget forecasting
Job description
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