customer experience advisor--print - Waunakee, WI

Only for registered members Waunakee, WI, United States

1 month ago

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Job summary

The Customer Experience Advisor serves as the liaison between clients, sales representatives, and internal manufacturing and operations personnel.

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Responsibilities

  • Respond to customers promptly and professionally using clear communication
  • Capture document maintain client-specific standards communicate manage expectations project milestones resolve issues best interest both customers Suttle-Straus evaluate customer requests provide guidance strengthen partnerships manage client relationships coordinate internal teams review production proofs attend press checks handle escalations ensure compliance quality standards oversee campaigns creative development invoicing ensuring milestones met specifications clarified process customer orders according standard procedures provide complete accurate timely information all departments demonstrate strong follow skills responding multiple open issues adapt shifting priorities independently escalate unresolved customer issues manager further investigation resolution apply B marketing principles manage multi-channel campaigns digital print trade shows social media email marketing including segmentation creative development complete pre-billing activities resolve job cost issues address aged open orders troubleshoot analyze process determine root cause rework work stoppage identify generate solutions decide next steps understand postal regulations review Postal Paperwork accuracy apply knowledge USPS bulk mailing regulations mail piece design postage postal promotions omni-channel campaigns compliance demonstrate analytical strategic thinking research interpret data resolve complex queries multiple systems adhere data integrity standards communicate accurate postal specifications execute processes Informed Delivery connected mail advise guide customers mailing process clearly define programming variable complex data build inventory items accurately monitor inventory levels initiate replenishment activities advise customers inventory management strategies manage inactive inventory items provide inventory reporting clients set up manage Bill Materials build test enable maintain products available Brand Portal participate end-user acceptance testing Brand Portal releases enhancements manage reports educate customers available reports advise clients pricing storage practices

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