Systems Administrator/Computer Technician - Anchorage, United States - COMSO
Description
Systems Administrator/Computer Technician
Anchorage, AK )
Description
Systems Administrator/Computer Technician
About us:
COMSO, Inc. is a powerhouse when it comes to empowering federal government stakeholders to fulfill their mission with confidence and efficiency. Our staff brings knowledgeable IT systems expertise, software development proficiency, innovative learning solutions for workforce development, and exceptional operations and production support. We were founded in 1988, and remain a recognized woman owned small business, operating in several states including Maryland, Georgia, Hawaii, Texas, and Alaska. We are honored to be recognized as a Top Workplace for four years running by the Baltimore Sun Media Group.
Currently, we are seeking aSystems Administrator/Computer Technicianto join our Team in Alaska
Requirements
Must Have:
+ Security+ (Sec+) certification
+ At least 2 years of IT experience providing desktop support
Primary Responsibilities:
+ Follow a morning routine of checking network servers, classroom computers, and Smartboards for hardware, software, and connectivity issues
+ Create Active Directory accounts and Exchange mailboxes. Enable student and visitor accounts upon request. Remove terminated staff accounts and mailboxes upon request
+ Troubleshoot major network connectivity issues and virus infestations. Notify and provide resolution recommendations to supervisor
+ Fix various computer issues relating to sound, scanning, mice, keyboards, thumb drives, monitors, printing, and network connectivity on a daily basis
+ Prepare classroom and lab computers, and Smartboards for the next class cycle. Duties include updating software, scanning for viruses, removing students local and server profiles, deleting student directories and files in their U: drive, defragging hard drives, resetting student accounts to the default password, calibrating Smartboards, and resolving any classroom/lab issues mentioned by staff
+ Submit Help Desk tickets to resolve printer error messages and for computer hardware issues
+ Install images on computers using an external hard drive or imaging platform such as Clonezilla for Windows systems and JSS Casper for MacOS systems. Apply upgrades and updates to Apple iPads through Configurator and over-the-air enrollment to DEP. Install post-installation updates and adds computer back onto the network. Create new images for new computer models
+ Assist Instructors in using application software. Update computer applications and operating system software on local machines
+ Resolve various login issues, such as those relating to passwords, user ID, incorrect domain, network connectivity, and hardware
+ Add, delete, or update computer inventory in database when equipment is moved, disposed, or transferred out of the building
+ Restore files and directories from backup
Desired Experience:
+ Working knowledge of Microsoft servers, PC operating systems, MacOS operating systems, and iOS operating systems is desirable
Education:
+ High School Diploma and Security+ (Sec+) certification
Benefits:Medical, Dental, Vision, 401K (vested immediately), FSA, LTD/ STD, Paternity Leave, PTO, Federal Holidays to include Birthday and a 2-week Sabbatical, Code Red Leave, and Emergency Site Closure
COMSO, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected Veteran status.