Inbound Customer Service Representative - Omaha, United States - North End Teleservices

Description

Do you enjoy helping people? Love talking to people and truly making a difference? If the answer was yes to both, we need you to be a part of our team

Come Join a Growing Team that makes a difference not only for their employees but for their community Great pay, paid holidays after 60-days

Once you receive your 5C ED Clearance you will receive H&W (Health & Welfare) hourly supplement for every hour WORKED

You are the reason we continue to grow as an organization and make good on our promise to create jobs and change lives.

Looking for a Company that Makes a Difference in their Community and for their Employees? Apply today - use the link below



We are adding skilled customer service representatives to assist federal student loan borrowers with their accounts.

The United States Government requires that any applicant for this position must complete United States Government security clearance. Applicants must be clear of any delinquent/defaulted Federal debt such as student loans, federal taxes, HUD loans, SBA

Respond to incoming borrower interactions and provide follow-up on inquiries as needed.

No Weekends - the hours are Monday - Friday between 8:00 Am - 9:00 PM

Mob Role:

Your primary responsibility includes helping customers with their student loan inquiries, whether it be general questions, payment processing, or payment options: you will have access to all systems to assist you with the options available

Work with our customers across multiple platforms simultaneously to address questions and assist them to resolve their concerns/issues.

• Ensure the integrity of data and information.
• Update information on accounts
• Perform other tasks related to resolving customer needs
• Escalate calls to supervisors when necessary.
• Contact customers on accounts, including outbound customer contact when appropriate.
• Handle each transaction in accordance with established laws, regulations, and policies,

Key Competencies:

• Service Excellence
• Strong oral and written communication skills
• Listening comprehension, reading comprehension
• Teamwork
• Accuracy/Attention to Detail
• Work with MS Office
• Business Math
• Problem Solving
• Ability to Multi-Task
• Some knowledge of the student loan industry is very helpful.

EDUCATION:

• A high school degree or equivalent is required.

EXPERIENCE:

• 1 to 3 years of customer service experience and/or general office experience preferred.

North End Teleservices is an equal-opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

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