Pharmacy Call Center Representative - Pittsburgh - BlinkRx

    BlinkRx
    BlinkRx Pittsburgh

    3 days ago

    $32,000 - $52,000 (USD) per year *
    Description

    BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

    Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

    We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us

    Responsibilities:

    • Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
    • Provide patient care to accurately support pharma programs and triage to appropriate teams when required
    • Strive to meet and exceed structured performance targets.
    • Document all call information and data discovery according to operating procedures
    • Utilize Knowledge Base materials as a foundation for resolving inquiries
    • Maintain confidentiality of patient and proprietary information
    • Develop a working knowledge of company related security and privacy practices.
    • Participate in continued education on product changes, new features and product launches
    • Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

    Requirements:

    • High school diploma or GED required, Bachelor's degree strongly preferred
    • Customer service or inbound call center experience required
    • Healthcare, pharmacy or other relevant industry experience strongly preferred
    • Strong verbal and written communication skills
    • Sound technical skills, analytical ability, good judgment, and strong operational focus
    • A passion for providing top-notch patient care
    • Ability to work with peers in a team effort and cross-functionally
    • Strong technical aptitude and ability to learn complex new software

    Location/Hours

    • Full xhmxlyz time position hourly, on-site 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
    • Availability for Monday-Friday : 10AM- 6PM, 11 AM- 7 PM, 12 PM - 8 PM OR 1 PM- 9 PM EST
    • OR open for availability for 4 day 10 hour shifts from 11am-9 pm EST OR 10am-8pm EST
    • Availability for rotating Saturday shifts 9am-5pm
    • Scheduling flexibility, as your schedule may change over time according to business needs

    Benefits

    • Medical, dental, and vision insurance plans that fit your needs
    • 401(k) retirement plan
    • Daily meal stipend for onsite marketplace
    • Pre-tax transit benefits and free onsite parking
    • Free shuttle service
    * This salary range is an estimation made by beBee
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