Service Manager - Fairfield, United States - RideNow Powersports

Description

At

Indian Motorcycle,

our success depends on providing the best customer service in the industry If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn
Indian Motorcycle in Fairfield

is a subsidiary of

RumbleOn , the largest powersports retailer in America This provides our team members with unlimited resources and opportunity If you are a

highly motivated Service Manager

with strong leadership skills this could be the perfect fit
Service Manager Responsibilities
Manage and ensure success of all pertinent service department processes- appointments, retention, CSI, follow up, shop productivity, service upsell, hours per R/O, and more
Ensuring the timely turnaround for all vehicle repairs while simultaneously ensuring all safety standards are met
Effectively coach and train service department team members
Track the day-to-day performance, growth, and profitability of the service department
Build and maintain a loyal customer base by providing prompt, dependable, high-quality service to all customers
Maintain a list of all ROs and review daily for problems, deletions, and concerns
Handle customer concerns reasonably, showing empathy and a positive attitude to demonstrate our commitment to quality service
Any other duties deemed necessary for the overall success of the department and dealership as a whole
Maintain a positive working relationship with all departments and employees
Minimum of 5+ years of progressive experience within a Motorcycle/Powersports service department
Full understanding of operations within the service department
Highly organized with a strong sense of urgency
A strong focus and determination for superior CSI scores (Customer Service Focus)
Strong sales and management skills
Previous experience in developing and coaching a high-performance service team
High school diploma or equivalent
Valid driver's license and motorcycle endorsement, required
Computer Literate
Mechanically competent
Excellent customer service and communication skills

What RumbleOn/Indian Motorcycle Offers You:

A fun, relaxed, and casual work environment with awesome people by your side working as a team to ensure the entire group's success Plus...

Excellent Healthcare Coverage,

Dental, & Vision Insurance (we pay a generous portion of employee Medical insurance)
Life and disability insurance
Generous Vacation/PTO Plan
Employee discounts
Dedicated leadership team who supports and cares for employees
The opportunity for growth and a solid long term promote from within
Competitive Pay-

Base Salary plus commission payout on department performance
Awesome company work hard but play harder
And more...
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*·IND05

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