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Customer Success Manager - Little Ferry, United States - Rattle
1 week ago
Description
About RattleAt Rattle, we are redefining the way that teams work together.
Rattle's revenue workflow platform enables teams to increase efficiency, transparency, and growth across their revenue funnel.
Rattle gives revenue leaders control over their business with intelligent real-time alerts that unlock insights, drive collaboration and alignment, and improve accuracy.
Rattle helps you align your people, your processes, and your technology so that you can do your best work and focus on what matters.
Thousands of revenue leaders at top companies, including Rippling, Miro, and Gong, use Rattle to make their teams more effective and their results more predictable.
Visit us at to learn more.About the role
We are looking for a Customer Success Manager who excels at identifying customer needs, technically enabling customers in the Rattle product, and driving value for customers.
In this role, you will be responsible for managing some of Rattle's most strategic customers. You will drive the adoption of key product functionality, ensuring customers receive measurable value along the way. You will partner with Rattle's sales team to drive retention and expansion of your customers.This role reports to the VP of Customer Success. This role is primarily remote, with occasional client travel once or twice a quarter. This role is based in the United States.
What you'll get to do
Manage the end-to-end customer experience from onboarding to engagement and expansion
Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points
Define, monitor, and ensure the achievement of success metrics with customers
Serve as a technical expert on the Rattle product
Expand revenue in accounts through new sales, up-sell, and cross-sell opportunities in partnership with the Sales team
Partner closely with Sales to manage account strategy and ensure customer growth and retention
Help drive the product roadmap by bringing the voice of the customers into planning meetings
This role is tailor-made for you if:
You have 3+ years of customer success experience at an early stage startup
You have previous exposure to customer success is in a B2B SaaS/software context, ideally at a software is within the ecosystem or that integrates with another major CRM
You have experience using or supporting Slack or Microsoft Teams
You have experience implementing or training customers on complex B2B Saas/software product
You have experience owning and managing customer renewals and expansion strategy
You are energized by working in collaboration with a great group of Customer Success and Sales peers
You are a self starter and know when to take initiative
You are motivated by a challenge and have a growth mindset
More reasons to join us
Shape the culture:
You'll be instrumental in building the culture with us
Have meaningful impact:
Your work will change the way work happens with enterprise software
Flexibility:
You get to design your workday around your life - we believe in outcomes and not counting hours
Listen and be heard:
We love feedback, we enjoy receiving and giving each other feedback, and grow together
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