Associate OneSource Service Support Specialist - Indianapolis, United States - TalentBurst

Description

Title: OneSource Service Support Specialist
Location: Indianapolis, IN
Duration: 12+ Months

Job Description: Position Overview: Daily Responsibilities/Job Description:

• Job Description: Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Interaction level with Management/Team Members:

• Daily interaction

Skills Overview: Qualifications/years of experience:

• 1 year of experience - Associate Degree related to STEAM
• No Degree (2-3 years of work experience) accepted
• Bachelor's Degree (not required)

Must Haves:

1. Customer Service Experience
2. Lab Triage Experience
3. Equipment repair and installation experience

Technology Requirements:

• Microsoft Office - Excel, Outlook, Word, etc

dditional Requirements:

• Assist with lab triage
• Assist with equipment repairing
• Installation set ups
• Able to collaborate with fellow contractors to assist with assignments/task
• Able to communicate effectively
• Comfortable with task responsibility and correlating with team
• Able to maintain assignment/task workload
• Ability to multitask and jump in

Success/Performance Metrics: Soft Skills Needed:

• Team Player
• Goal Oriented
• Driven
• Able to work individually and with a team

Performance Measurements:

• Metric Reviews
• Monthly Touchpoints

Candidate Selection: Expectations:

• Resume Review Date: ASAP
• Interview Date: ASAP

Interview Details:

• Requests sent via Beeline
• Interviewers: Ryan Hawkins, Jim Plassard
• Type: TEAMS

dditional Onboarding Requirements:

• Security Badge
• Lilly Equipment
• Standard BG + Drug Screening

Misc.

• Is the candidate elidable for extension of conversion to FTE? Yes, conversion available after 90 days on assignment
• Upcoming PTO? Assigned Proxy/Back Up? N/