Customer Support Representative - Baltimore, MD USA

Only for registered members Baltimore, MD USA, United States

2 days ago

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Job summary

Be accountable for all support cases for US customers and be the first point of escalation should they require anything to be expedited.

  • Carry out regular audits for your portfolio of customers and report back to CSM's where necessary.
  • Maintain an advanced level understanding of the Infinity interface and front-end configuration and be able to demonstrate this to both internal colleagues and customers.

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