Security Dispatcher - Minneapolis, United States - Minnesota Visiting Nurse Agency

Description

SUMMARY
Hennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, and nights.

Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.

A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

RESPONSIBILITIES * Receive emergency and non-emergency calls for security service and medical assistance * Prioritize calls and initiate appropriate action based on incident type and importance * Contact police, fire, ambulance in emergency situations and coordinate proper response * Dispatch security officers or other personnel using two-way radio or telephone * Operate and monitor a wide range of moderately complex computer driven equipment, including * systems for life/safety, security alarm, closed circuit television and building automations * Query callers to obtain detailed incident information, record duties and activities * Generate reports, maintain records, and perform data entry functions * Operate multi-line telephone system * Notify appropriate managers or supervisors of critical conditions on a 24-hour basis * Performs other duties as assigned but only after appropriate training


QUALIFICATIONS

Minimum Qualifications:

• High school diploma, GED or equivalent 2 years dispatch or communications experience in a busy, high-stress environment -OR-
• An approved equivalent combination of education and experience

Preferred Qualifications:

• Prior experience in a health care setting Knowledge/ Skills/ Abilities
• Computer literacy and the ability to quickly learn new computer-driven systems
• Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions
• Strong communication skills (both written and verbal)
• Proficiency in customer service; emotional control/tact in dealing with the public
• Prior experience monitoring fire/life safety systems
• Prior experience using a multi-line phone system and/or helping customers by phone
• The ability to quickly learn new tasks/concepts

Title:
Security Dispatcher


Location:
MN-Minneapolis-Downtown Campus

Requisition ID: 240620