Sales Specialist Contact Center - New York

NexCen is seeking a Contact Center QA Consultant to testing activities for contact center solutions. · ...

The Contact Center Coordinator is responsible for overseeing agents and ensuring they follow procedures. They provide coaching and support to agents, handle supervisory level calls, and analyze data to identify problem areas. · Master managing queues and support employees with ca ...

The estimated salary for this contact center manager position in New York ranges between $85k to $110k annually. · Manage and lead a team of customer support professionals. · Assist the Digital Channels Officer with overseeing day-to-day execution of department's contact center. ...

A contact center product manager who can translate business needs into precise call flows and requirement artifacts. · Translate business requirements into detailed call flows ensuring an excellent customer experience. · ...

The successful candidate will be a highly motivated, member-focused professional who excels in delivering exemplary customer service. This role involves providing prompt, efficient and friendly assistance to TRS members addressing a diverse range of inquiries concerns and complai ...

+Amalgamated Bank is seeking a Sr. Contact Center Representative to handle customer inquiries, troubleshoot technical issues, and provide information about products or services via phone, email, or CHAT. · +Confer with customers by telephone in a pleasant, professional and effici ...

About the CompanyAt Capgemini Invent we believe difference drives change As inventive transformation consultants we blend our strategic creative and scientific capabilities collaborating closely with clients to deliver cutting-edge solutions Join us to drive transformation tailor ...

+ Design target operating models for contact centers and service functions. · + Lead diagnostic assessments to identify performance gaps and transformation opportunities across the service value chain. · + Develop enterprise-wide routing and interaction strategies that leverage i ...

Provides efficient and courteous consumer service via various contact center technologies to determine needs and to facilitate timely and appropriate services. · ...

+Job summary · We're looking for mission-driven leaders who share these values and need your help as we transform access to high-quality brain health care in the United States and beyond. · +ResponsibilitiesReach out to patients who have expressed an interest in care to explain I ...

+Job summary · We're on a mission to improve brain health at the population level by providing greater access to specialty brain health and dementia care services for all. · +ResponsibilitiesReach out to patients who have expressed an interest in care to explain Isaac Health's se ...

Since 1917, Teachers' Retirement System of the City of New York (TRS) has been building better tomorrows for the educators of New York City. · ...

This is a mission-critical role as the first point of contact who blends a supportive, patient-first approach with a proactive engagement mindset. Conduct initial consultations and comprehensive assessments, clearly communicating the life-changing value of medical consultations, ...

The Contact Center Assistant I performs various support functions including phone management, call intake, symptom routing, customer interviews and scheduling. · ...

We are changing lives every day and are the leading team worldwide in the field of reproductive medicine, with leading clinical outcomes. Are you entrepreneurial minded? Do you enjoy building a thriving team culture that delivers best-in-class patient experience? · ...

The Contact Center Project Analyst shall manage all aspects of Contractor's staff and project schedule and budget.The position requires strong analytical skills to analyze data to investigate potential issues and tracking resolution. · ...

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. · ...

We are seeking Contact Center Agent II for our team. The successful candidate will provide efficient and courteous consumer service via various contact center technologies. · Sets up coordinates tracks services provided by the LOB its contractors other community agencies institut ...

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. · Oversees and offers guidance around current contact center operational processes to establish operational targets, best practices, and training programs that suppo ...

This is a highly visible, high-impact team responsible for every aspect of the consumer and business inbound and outbound client experience. · ...