IT Infrastructure - Westlake - Virbac

    Virbac
    Virbac Westlake

    5 days ago

    Description
    Experiencing together a unique human adventure
    Animal health is key to the health of the planet. Working at Virbac means taking part in a unique human adventure in which the engagement of each individual contributes to its evolution. Encouraging internal mobility between positions and countries, offering individual development plans and building a partnership based on trust between managers and employees are as many perspectives of motivation for our teams. We also offer them a work environment conducive to exploring new territories and balancing their professional and personal lives. Finally, fostering their engagement to animal health also means listening to them and helping them to acquire new skills, preparing them for the challenges of tomorrow and encouraging them to contribute to an ever more responsible approach to our business.
    Virbac Corp is seeking an Infrastructure & Systems Engineer to support systems, networking, CSV activities, IT purchasing, vendor management, and remote Sales teams across North America. The role provides Tier 2-3 technical support and manages Call Center operations in Nextiva / 9Five, including configuration, call flows, queue routing, analytics, and system troubleshooting.
    Virbac Corp is seeking an Infrastructure & Systems Engineer to support systems, networking, CSV activities, IT purchasing, vendor management, and remote Sales teams across North America. The role provides Tier 2-3 technical support and manages Call Center operations in Nextiva / 9Five, including configuration, call flows, queue routing, analytics, and system troubleshooting.
    Key Responsibilities
    • Provide Tier 2-3 systems support for servers, virtualization (Nutanix), backups (Veeam), security tools, and identity systems (Okta/MFA).
    • Support and administer Nextiva / 9Five Call Center including call queues, IVR, routing logic, agent configuration, reporting dashboards, and troubleshooting.
    • Manage IT purchasing (Capex & Opex) and vendor relationships for hardware, software, and infrastructure tools.
    • Assist with infrastructure monitoring, patch cycles, lifecycle planning, performance tuning, and system documentation.
    • Provide Tier 2-3 support for networking (VLANs, Wi-Fi, switching), escalating advanced tasks to HQ.
    • Participate in CSV documentation, testing, and change control for regulated systems.
    • Support remote Sales/Field teams across the US & Canada.
    • Image computers with KACE, maintain lifecycle records, and oversee asset accuracy.
    • Use Google Workspace, AWS fundamentals, and Gemini AI tools for documentation and troubleshooting.
    Requirements
    • 10-14 years of IT experience in systems/network engineering.
    • Hands-on experience with Nutanix, Veeam, VLAN/Wi-Fi troubleshooting, Okta/SSO/MFA, antivirus, Google Workspace, AWS basics.
    • Experience managing Nextiva or 9Five call center platforms in a technical capacity.
    • Awareness of GxP, CSV, FDA, ITIL.
    • Physical requirement due to necessary movement of equipment including server(s) components. This includes lifting/pushing/pulling up to 20 lbs, as well as working overhead on occasion.
    Virbac provides numerous career opportunities, thanks to the diversity of its jobs and their international dimension.
    Joining Virbac means joining dynamic teams ambitious for success.

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