Residential National Account Advocate - Orlando, United States - Lennox International

Description

Company Overview

Lennox (


NYSE:
LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation.

Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.

Job Description

The individual in this role will provide onsite customer support; orders, inventory management, return & warranty support, dispute resolution, coordination of onsite technical, sales & operations training.

Duties include but are not limited to:

• Shares a portfolio of national accounts within a team setting and collaborates to complete work in an efficient and effective manner.
• Handles customer inquiries in person, phone and email with a high level of professionalism and finesse.
• Establishes and maintains good customer relations by providing timely, professional, and accurate service to internal and external customers.
• Works closely with the distribution, stores, and salesforce teams to ensure customer expectations are met.

The Compensation range for this position is approximately $48k - $65k and will be based on the candidate's qualifications, experience, and education.

WE VALUE DIVERSITY

Here at Lennox we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves.

Lennox is an equal opportunity employer.

Qualifications

Requires an Associates Degree and at least 1 years related experience.
Requires ability to read technical material. Must exhibit solid verbal,and written communication skills (Bi-lingual a plus. Must be computer,literate and ability to acclimate to PC based order entry system and,wireless, hand held scanners. Must exhibit basic math skills and ability,to organize and manage time appropriately.