Assistant General Manager - Boston, MA, United States - Hyde Park Hospitality

Description

Job Description The Assistant General Manager is responsible for daily operations at the premium shared-use lounge by Airport Dimensions supporting the Chase Sapphire Lounge by The Club.

The dedicated space managed is for guests to relax, rejuvenate, and enjoy an elevated food and beverage experience along with impeccable guest service prior to their flight.

Responsible for overall management of core services of lounge operations and will include Guest Check-In, Appearance Care, Concierge Services, Guest Service, and Food Delivery.

This is a hands-on manager role and will be very active in daily operations. This is a seven-day operation; candidates must be available to work weekends and holidays when needed.
reviewing complaints from internal/external guests and taking action to remedy the complaint; Team Building : The ability to inspire, motivate, and guide others to foster team commitment, spirit, pride, and trust


Technical Credibility :
Full use and application of standards, principles, theories, concepts, and techniques in area of expertise


Analytical Thinking :

The ability to systematically gather information from a variety of sources, analyze information, identify implications of data, and draw appropriate conclusions.

Draws appropriate conclusions, generates viable alternative solutions to a question or a problem, and evaluate the consequences of choosing each alternative.

• Active in the daily operations
• Oversee a high-end guest experience through collaborative partnerships, professional hospitality, and a premium dining atmosphere
• Ensure front-line team appropriately stocks all guest interfacing sections of lounge including first class, pre-flight dining restaurant, dessert station, bar, coffee station etc.
• Motivates and leads front-line team to deliver outstanding guest experiences within a luxury food service setting
• In conjunction with General Manager oversees scheduling, payroll, and team training
• Motivate, coach, mentor and develop frontline (hourly) and management staff
• Ensure the completion of training programs, including all required certifications
• Achieve company and client financial targets and goals
• Ensure Hyde Park Hospitality standards are met including compliance with company food and safety programs
• Establishes a safe work environment for employees by performing safety audits and inspections, conducting safety-related training, and maintaining on-going communications with employees
• Comply and ensure your team follows all TSA and local airport authority regulations
• Management experience in fine dining, hotel, or other upscale hospitality venue of at least 2 – 4 years
• A Bachelor's degree related to business or hospitality, or equivalent experience is required
• Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of guest service
• Excellent communication and presentation skills with a range of audience including front line employees, clients, and corporate management
• Financial experience and business acumen skills
• Excellent communication and computer skills are needed, including knowledge of MS Office products
• Maintaining current state approved alcohol certifications and food handlers / food safety manager certifications as required
• Must be able to pass and obtain security background check and clearance to work in airport environment

Medical Insurance (Health, Dental, Vision)
~ Disability Insurance
~ Cell Phone Stipend
~Employee Assistance Program (EAP)
~ Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management.

With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.