Tier2 Technical Support Representative - Marlborough

Only for registered members Marlborough, United States

3 days ago

Default job background
Full time $55,000 - $60,000 (USD)

Job summary

We are currently looking for a Tier 2 Technical Support Representative to join our Customer Service Department. You will be responsible for helping customers solve more complex technical issues by remote diagnosis in a timely manner.
The Tier 2 Technical Support Representative role will also include telephone support of our custom Windows application,
Windows operating systems, and limited network support for customers.
  • Answer all customer enquiries concerning operation
    and configuration of various software applications.
  • Trouble-shooting network problems including connectivity,
    wireless LAN access VPN/broadband.

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