Tier2 Technical Support Representative - Marlborough
3 days ago

Job summary
We are currently looking for a Tier 2 Technical Support Representative to join our Customer Service Department. You will be responsible for helping customers solve more complex technical issues by remote diagnosis in a timely manner.The Tier 2 Technical Support Representative role will also include telephone support of our custom Windows application,
Windows operating systems, and limited network support for customers.
- Answer all customer enquiries concerning operation
and configuration of various software applications. - Trouble-shooting network problems including connectivity,
wireless LAN access VPN/broadband.
Job description
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