Remote Customer Service - Raleigh, North Carolina, United States
2 days ago
Job description
Remote Customer Service / Insurance Agent
The Gainey Agency – Remote
Full-Time | Commission-Based | 100% Remote
About Us
The Gainey Agency is a fast-growing, client-focused insurance agency offering flexible, remote opportunities nationwide. We specialize in life insurance and financial protection products while empowering our agents to succeed through training, mentorship, and access to top-tier resources.
Job Overview
We're hiring Customer Service / Insurance Agents to join our fully remote team. This position focuses on building relationships with clients, presenting tailored life insurance solutions, and providing policy support. If you have strong communication skills, a passion for helping others, and the motivation to work independently, we want to hear from you
Responsibilities
Conduct inbound and outbound calls to assess client needs and recommend insurance products
Educate clients on policy options, underwriting, and benefits
Assist with basic policy servicing, such as endorsements, claims support, and beneficiary changes
Maintain accurate digital records using CRM tools
Follow up with clients regularly to ensure satisfaction and retention
Collaborate with teammates and participate in ongoing training sessions
Meet or exceed individual and team performance goals
Qualifications
Must be 18+ and authorized to work in the U.S.
Must pass a background check
Active life insurance license preferred (or willing to obtain – we provide guidance)
Strong verbal and written communication skills
Self-motivated and comfortable working in a remote, performance-driven environment
Tech-savvy with basic proficiency in CRM tools, video conferencing, and digital communication
Preferred Experience
Previous experience in sales, insurance, or customer service
Familiarity with CRM systems and remote outreach tools
What We Offer
Competitive commission structure with bonus opportunities
Work-from-home flexibility with a schedule that supports work-life balance
Access to TCPA-compliant leads through our internal marketing (available for purchase)
Training, mentorship, and a clearly defined career path
Supportive team culture built on integrity, transparency, and collaboration
Join a team that values growth, professionalism, and making an impact.
Apply now or schedule a quick info session:
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