Customer Complaints Specialist - Bakersfield - HeadX

    HeadX
    HeadX Bakersfield

    1 week ago

    Description

    Customer Complaints Specialist

    We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team.

    This role manages escalated customer issues ensuring every customer feels heard valued protecting brand reputation.

    1. Fastest-growing innovative DTC brands worldwide hit multiple 8-figure revenues in 2 years.
    2. Highly experienced founders team multiple successful projects over $700M+ collective experience.
    • • De-escalate Resolve Act primary point contact high-priority customer complaints disputes sensitive issues primarily via phone.• Problem-Solving Think critically proactively solve complex problems ownership issues start finish Never settle superficial fix • Stakeholder Management Coordinate internal stakeholders e.g fulfillment logistics marketing gather information ensure timely effective resolutions• Documentation Reporting Meticulously document all customer interactions resolutions Zendesk maintain clear record identify recurring issues • Feedback Loop Provide clear actionable feedback support team leadership help improve processes prevent future complaints

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