- Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System (RSS)
- Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
- Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
- Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
- Maintain highest standards of safety for customers and staff
- Maintain highest standards of sanitation in accordance with local regulation and corporate guidelines
- Develop and execute programs that improve the level of service and product quality
- Lead by example; maintain highest level of professionalism, integrity, and strong work habits
- Develop strong teamwork within the crew
- Assist in hiring, training, and development of all restaurant shipmates
- Help develop and execute shipmate incentive programs
- Maintain good working relationships with other departments (marine, sales, and administration)
- Attend all scheduled meetings
- Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
- Reconcile onboard cash and credit sales with the point of sale system
- Review timekeeping records for each shift to ensure accuracy
- Create schedule for assigned department ensuring proper staffing within budgeted guidelines
- Additional job duties as assigned
- High school diploma or equivalent required
- Minimum of five (5) years of total restaurant experience in full-service, high volume environment
- Must have supervisory experience
- Associates or Bachelor's degree in related field preferred
- Responsible alcohol service requirements-TIPS Certification preferred
- Responsible for meeting health department sanitation codes & requirements-ServSafe Certification preferred
- Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
- Ability to establish and maintain effective working relationships
- Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions and gain consensus
-
Deckhand - City Cruises Baltimore
4 weeks ago
City Experiences - Hornblower Corporation Baltimore, United StatesThe successful Deckhand is responsible to maintain the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. Essential Duties & Responsibilities: Provide exceptional hosp Deckhand, City, High School, ...
-
City Experiences Baltimore, United StatesCity Experiences is seeking a Food & Beverage Manager for our City Cruises operation in Baltimore, MD · About Us: · City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfo ...
-
Hornblower Inc Baltimore, United StatesSalary Range; $20.00/hour · Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. · City Experiences is seeking a Food & Beverage Hourly Manager for our City Cruises operation in Baltimore, MD · About Us: · City Exper ...
-
Hornblower - City Experiences Baltimore, MD, United StatesSalary Range; $20.00/hour · City Experiences is seeking a Food & Beverage Hourly Manager for our City Cruises operation in Baltimore, MD · About Us: · City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and ...
-
Server Assistant/Busser
2 days ago
Hornblower Cruises and Events Baltimore, United States Part timeStarting pay: $ · City Cruises is seeking Server Assistants/Bussers for its Operation in Baltimore, MD for April 2024 · Looking for candidates available Thurs - Sunday (Weekend availability is a MUST) seeking part-time hours. · About Us: · City Experiences' passion is to prov ...
-
Pier Utility Attendant
2 weeks ago
Hornblower Cruises and Events Baltimore, United States Part timeStarting pay: $ · City Cruises is seeking a Pier Utility Attendant for our Operation in Baltimore, MD · About Us: · City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a port ...
-
Vessel Reconciliation Clerk
2 weeks ago
MSC Mediterranean Shipping Company Baltimore, United StatesVessel Reconciliation Clerk · MSC USA - Baltimore · Looking for a career opportunity but have no experience? · At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to c ...
-
Lead Talent Management Specialist
1 week ago
Maryland Department of Transportation Baltimore, United StatesOPEN RECRUITMENT Job Specific Recruitment If you have ever taken a flight from BWI Thurgood Marshall Airport; renewed your Maryland drivers license; traveled to an Orioles game on the Light Rail; embarked on a cruise from the Port of Baltimore; rece Talent, Management, Specialist ...
-
Ticket Booth Agent
2 weeks ago
Hornblower - City Experiences Baltimore, MD, United StatesHourly rate: $15.00/hr · City Cruises is seeking Ticket Booth Agents for our Baltimore, MD operation. · About Us: · City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfo ...
-
Boat Captain FT
3 days ago
Hornblower Inc Baltimore, United StatesCity Experiences is seeking a Captain Annual (Dining Boat Captain) for our City Cruises Dining operation in Baltimore, MD · About You: · This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System. · About the Opportunity: · The successful Captain ...
-
Host/Hostess - City Cruises
1 week ago
Hornblower - City Experiences BALTIMORE, United StatesStarting pay: $15.00/hr · City Experiences is seeking a Host/Hostess for our City Cruises operation in Baltimore, MD for April 2024 · Looking for candidates available Thurs - Sunday (Weekend availability is a MUST) seeking part-time hours. · About Us: · City Experiences' passion ...
-
Host / Hostess - Part Time Weekends
1 week ago
Hornblower - City Experiences Baltimore, MD, United States Part timeCity Experiences is seeking a Host/Hostess for our City Cruises operation in Baltimore, MD for April 2024 · Looking for candidates available Thurs - Sunday (Weekend availability is a MUST) seeking part-time hours. · City Experiences' passion is to provide amazing experiences on ...
-
Boat Captain Hourly
1 day ago
Hornblower Inc Baltimore, United StatesStarting pay: $36.00/ hourly · City Cruises is seeking a Boat Captains (Part Time) for our Marine operation in Baltimore, MD · About Us: · City Experiences passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions ...
-
Weekend Part Time Bartender
4 days ago
Hornblower - City Experiences Baltimore, MD, United States Part timeCity Experiences is seeking a Bartender for our City Cruises operation in Baltimore, MD starting April 2024 · Looking for candidates available Thurs - Sunday (Weekend availability is a MUST) seeking part-time hours. · City Experiences' passion is to provide amazing experiences ...
-
Boat Captain FT
3 days ago
Hornblower Inc Baltimore, United StatesCity Experiences is seeking a Captain Annual (Dining Boat Captain) for our City Cruises Dining operation in Baltimore, MD · About You: · This person will be adaptable, dynamic, and embody City Experiences RESPECT Service System. · About the Opportunity: · The successful Capta ...
-
Part-time Weekend Food Server
1 week ago
Hornblower - City Experiences Baltimore, MD, United States Part timeCity Experiences is seeking a Server for our City Cruises operation in Baltimore, MD for April 2024 · Looking for candidates available Thurs - Sunday (Weekend availability is a MUST) seeking part-time hours. · City Experiences' passion is to provide amazing experiences on land a ...
-
Bartender - City Cruises
1 week ago
Hornblower - City Experiences Baltimore, MD, United States Part timeStarting pay: $16.00/hr + tips · City Experiences is seeking a Bartender for our City Cruises operation in Baltimore, MD starting April 2024 · Looking for candidates available Thurs - Sunday (Weekend availability is a MUST) seeking part-time hours. · About Us: · City Experien ...
-
Join Our Restaurant Operation
3 weeks ago
Hornblower BALTIMORE, United States Full timeCome Work With Us & Set Sail on a New Adventure · City Cruises is seeking talented individuals to join our team in our City Cruises Baltimore - Front of House Operation. · Join us for an open house and dive into the exciting world of hospitality on the water · Positions Availab ...
-
Night Auditor
1 week ago
Shaner Hotel Group Baltimore, United StatesJob DescriptionBe available to work a flexible schedule, including weekends, holidays, and overnight hours. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handlin ...
-
PM Server
1 week ago
Shaner Hotel Group Baltimore, United StatesABOUT THE TEAM · Shaner Hotels has an amazing opportunity to join our team at the McHenry Row Courtyard by Marriott in Baltimore. This stunning new 126 room property is in the McHenry Row development in Baltimore and is less than a mile from the Maryland Cruise Terminal and less ...
Food & Beverage Manager - City Cruises Baltimore - BALTIMORE, United States - Hornblower - City Experiences
Description
City Experiences is seeking a Food & Beverage Manager for our City Cruises operation in Baltimore, MDAbout Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The successful Food and Beverage Manager is to oversee all food and beverage operations aboard our cruise ship. Responsible for ensuring exceptional guest experiences, managing diverse dining venues, leading a dynamic team, and upholding top-notch service and safety standards in a fast-paced, high-volume environment.
Essential Duties & Responsibilities:
Customer Service:
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.PandoLogic. Keywords: Food Service Manager, Location: BALTIMORE, MD