Kennedy Blue Customer Service Specialist - Saint Paul, United States - Wedding Shoppe, Inc.

Description

Job Description

Join the Kennedy Blue team We are looking for team members that are self-motivated to learn, committed to creating happiness, and ready to adapt and grow. Our team is made up of extraordinary individuals who exercise their ability to innovate, create ideas and solutions, multitask, and are enthusiastic about both teamwork and individual work.

Our Kennedy Blue Specialists are responsible for providing excellent customer service and doing low-level/high-level project work. All training will be done remotely via Zoom. Training hours will be between 9 am 4 pm Central Time.

Responsibilities:

• Provide unbeatable customer service to all Kennedy Blue customers via phone, email, and live chat
• Provide insight and professional recommendations about style and fit, and adjust suggestions accordingly based on our customer's vision
• Achieve outstanding feedback from customers regarding service level and merchandise knowledge
• Ability to multi-task and perform in high pace situations
• Practice flexibility between different roles depending on job demands

Qualifications and Skills:

• 1 year of customer service experience
• Excellent written and verbal communication skills, with professional phone etiquette. Always happy to speak with customers
• Well organized and detail-oriented
• Strong problem-solving skills
• Ability to multitask in a fast-paced environment
• Ability to work under pressure

Requirements:

• Monday through Friday; 36-40 hours/week (9 am-5pm Central Standard Time)
• Prior retail or customer service experience required
• Ability to maintain focus and positive attitude throughout the workday

Technology/materials provided :

• MacBook Air/charger
• Duel Monitor
• Phone headset
• Keyboard/mouse (optional)

Benefits

• Health, dental and vision insurance
• Individual retirement account (IRA) with company match
• Paid holidays
• Paid time off (PTO)
• Supportive and friendly team members

If this position piques your interest, we would love to hear from you Please include a personalized cover letter in your application. Be sure to include why you would be great for this position Be specific about what excites you about this position and why Kennedy Blue is the perfect fit for you.

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