Head of Customer Service Excellence - Newberry Twp - beBeeDemandManagement

Job title: Director of Demand Management

Description

Job Overview

We are seeking a seasoned Demand Management Director to lead our team.

• Customer Service Leadership:
• Oversee the Customer Service team to ensure high responsiveness, quality, and customer satisfaction.
• Develop effective strategies to enhance service delivery, minimize response times, and address customer inquiries efficiently.
• Account Management & Demand Planning:
• Lead the Account Management team in developing demand planning strategies to meet customer requirements and achieve business goals.
• Establish strong relationships with key customers as a trusted advisor to understand their business needs.

Responsibilities Include:

• Recruit, mentor, and develop a high-performing team of customer service and account management professionals.
• Provide coaching and guidance to enhance team members' skills in customer engagement and demand forecasting.
• Set clear goals and performance expectations for the team.