- Troubleshooting and preventative maintenance of the site.
- Communications, Hardware Break-Fix, Installing.
- Complete the physical breakdown, move, and new setup of computers and related peripherals in coordination with facilities and other DT teams.
- Ensure all related technology is kept safe and secure during the move process.
- Ensure all related technology is setup in the new locations in working order.
- Follow defined processes for handling of defective equipment, including replacement, recycling, and disposal of technology.
- Coordinate dependent activities with resources from other DT teams (networking, linux/windows pc technicians, conference center services, etc...), as needed.
- Complete other related tasks, as directed by the customer program manager.
- Deliver exceptional customer service as the face of the Company.
- Responsible for interacting and servicing our clients with any technical problem they are experiencing.
- Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
- Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
- Determine the most cost-effective repair to minimize customer downtime.
- Prepare reports for analysis of product failure trends and service issues.
- Experienced 2-5 years of related work experience, or AA degree, technical training, or equivalent combination of education and experience.
- A+ Certification, or able to obtain within first 6 weeks of employment.
- Solid experience and understanding of IT services and products.
- Enthusiastic about technology and willing to learn and stay on the cutting edge.
- Personable
- Relatable and responsible when interacting with ALL customers.
- Consultative approach to solving issues.
- Reliable
- Able to transform technical IT solutions lingo into terms everyone understands.
- Impeccable follow-through to customer satisfaction.
- Excellent customer relationship skills
- Excellent problem-solving skills
- 2-3 Years of relevant experience in IT technical support for desktops, and networks is a plus
- A high school diploma requires, post-secondary education in a related field or equivalent work experience preferred
Desktop Support Specialist - Norwich, United States - inSync Staffing
Description
Desktop Support Technician
Pay Rate: $25.00
Duration: 3 month contract to permanent
Hours: Monday-Friday 8 AM-5 PM
Territory: Norwich, NY 13815
Job Summary:
As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
Youll work to create the ideal experience that any customer would seek to encounter.
What You'll Do:
Who You Are:
TOP 2 required skills:
Overall years of experience:
Specific certifications or education:
Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.