- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Process Excellence:Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration:Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication:Outstanding communication, listening, and analytical skills.
- Organizational Skills:Strong organizational and problem-solving skills.
- Emotional Intelligence:Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness:Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking:Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
- Internet Requirements:
- Minimum subscribed download rate equal or exceeds 15.0 Mbps
- Minimum subscribed upload rate equal or exceeds 5.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
-
This position is 100% remote within the Bank's footprint. The Customer Service Specialist II is responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. · Processes inbound calls from all queues. ...
Frankfort1 month ago
-
Advertisement Closes · 3/13/2026 (8:00 PM EDT) · Medicaid/Medicare Services Specialist I · Pay Grade 13 · Salary · $39, $58,927.20 Annually · Employment Type · EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK · Click here for more details on state emplo ...
Frankfort $39,284 - $58,927 (USD)5 days ago
-
Advertisement Closes · 3/13/2026 (8:00 PM EDT) · Medicaid/Medicare Services Specialist I · Pay Grade 13 · Salary · $39, $58,927.20 Annually · Employment Type · EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK · Click here for more details on state emplo ...
Frankfort, KY4 days ago
-
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Responsible for identifying, responding to, an ...
Frankfort1 month ago
-
This position is responsible for identifying and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist II provides professional and courteous customer support while adhering to required metrics. ...
Frankfort, KY1 month ago
-
This position works an alternate schedule: Schedule is 9 am to 6 pm, Monday through Friday, · including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, · Indigenous People Day and Veteran's Day) · ...
Frankfort, KY1 month ago
-
+Job summary · The Kentucky Judicial Branch offers exciting career opportunities with the Administrative Office of the Courts in Frankfort and the state courts that operate in all 120 counties.We provide many benefits of state government employment.Our work environment values div ...
Lexington $39,222 - $52,205 (USD)1 month ago
-
The Kentucky Judicial Branch offers exciting career opportunities with the Administrative Office of the Courts in Frankfort and the state courts that operate in all 120 counties. · We provide many benefits including generous vacation time health insurance a retirement plan our wo ...
Lexington $37,354 - $49,719 (USD)1 month ago
-
· Imaging Service Specialist · Summary · An Imaging Service Engineer (ISE) performs and documents planned maintenance and repair of · medical diagnostic imaging equipment and associated systems with under the supervision from · service management to perform the required dutie ...
Lexington, Kentucky, United States $42,000 - $65,000 (USD) per year1 week ago
-
This unique and client facing position allows the employee to support multiple Epiq accounts in the local market.A Service Specialist – FAST provides various administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. · ...
Lexington $15.74 - $19 (USD)3 weeks ago
-
We are a pediatric-focused Durable Medical Equipment company with operations in 10 different states. We are looking to add multiple Customer Service Specialist positions. · We provide respiratory equipment and supplies, breast pumps and supplies, maternity products and supplies, ...
Lexington, KY1 month ago
-
We are looking to add multiple Customer Service Specialist positions during the first quarter of 2026. · ...
Lexington $17 - $19 (USD) Full time1 month ago
-
The Kentucky Judicial Branch offers exciting career opportunities with the Administrative Office of the Courts in Frankfort and the state courts that operate in all 120 counties. · We provide the many benefits of state government employment, including generous vacation and sick t ...
Lexington, KY1 month ago
-
A Service Specialist provides administrative support services that may include; copy, print, mail, hospitality, facilities and receptionist services. · ...
Greater Lexington Area3 weeks ago
-
We are looking to add multiple Customer Service Specialist positions during the first quarter of 2026. · ...
Lexington, KY3 weeks ago
-
Description · As a pediatric-focused Durable Medical Equipment company with operations in 10 different states, Neb Doctors services patients, providers, and payers with a primary focus on respiratory equipment and supplies, breast pumps and supplies, maternity products and suppli ...
Dove Run Road Lexington, Kentucky, United States $50,000 - $85,000 (USD) per year1 day ago
-
Answers and responds professionally/promptly to calls from customers regarding products, services and problems. · ...
Lexington Full time1 month ago
-
Job description:Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities · FULL-TIME HOURLY: These employees work from 30 to 40 hours each week and are paid on an hourly basis. They are eligible for the same benefits as ...
Lexington, KY, US Full time3 days ago
-
Answers and responds professionally/promptly to calls from customers regarding products, services and problems. Assists customers with account inquiries, various banking needs and cross sells appropriately. · High School diploma or GED · One+ year customer service experience · ...
Lexington Full time1 month ago
-
Responsibilities · Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. · Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impre ...
Lexington, KY $50,000 - $85,000 (USD) per year1 week ago
-
Answers and responds professionally/promptly to calls from customers regarding products services and problems Assists customers with account inquiries various banking needs and cross sells appropriately. · ...
Lexington, KY Full time1 month ago
Sales Customer Service Specialist - Frankfort - Teleperformance USA
Description
Category : Customer Service/SupportAbout TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired andpassionate people speaking more than300 languages, our global scale and localpresence allow us to be a force of goodin supporting our communities, ourclients, and the environment.
Benefits of working with TP include:
TP and You
Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people's livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Your Responsibilities
Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
We're looking for fearless people - people who are inspired to deliver only the best in all that we do.
Qualifications:
Key Competencies:
Work from Home Requirements:
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vets
PDN-a13384a2-bb98-4e10-9c10-cf22e3b00849-
Customer Service Specialist II
Only for registered members Frankfort
-
Medicaid/Medicare Services Specialist I
Only for registered members Frankfort
-
Medicaid/Medicare Services Specialist I
Only for registered members Frankfort, KY
-
Customer Service Specialist II (100 Remote)
Only for registered members Frankfort
-
Customer Service Specialist II (100 Remote)
Only for registered members Frankfort, KY
-
Customer Service Specialist II (100 Remote)
Only for registered members Frankfort, KY
-
Pretrial Services Specialist
Only for registered members Lexington
-
Pretrial Services Specialist
Only for registered members Lexington
-
Imaging Service Specialist
Only for registered members Lexington, Kentucky, United States
-
FAST Service Specialist
Only for registered members Lexington
-
Customer Service Specialist
Only for registered members Lexington, KY
-
Customer Service Specialist
Full time Only for registered members Lexington
-
Pretrial Services Specialist
Only for registered members Lexington, KY
-
FAST Service Specialist
Only for registered members Greater Lexington Area
-
Customer Service Specialist
Only for registered members Lexington, KY
-
Customer Service Specialist
Only for registered members Dove Run Road Lexington, Kentucky, United States
-
Client Services Specialist
Full time Only for registered members Lexington
-
Client Services Specialist
Full time Only for registered members Lexington, KY, US
-
Client Services Specialist
Full time Only for registered members Lexington
-
Customer Service Specialist
Only for registered members Lexington, KY
-
Client Services Specialist
Full time Only for registered members Lexington, KY