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Irving

    Retail Supervisor - Irving, United States - Brook Valley Management, Inc.

    Brook Valley Management, Inc.
    Brook Valley Management, Inc. Irving, United States

    2 weeks ago

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    Description

    Reports to: Store Manager

    As a Shift Supervisor, you will be part of the store's management team. You will supervise store personnel, open the store and be the key holder/supervisor on duty. We want you to help train and coach the store associates, model how to greet and assist our donors/customers, help address complaints/challenges from the team, and keep an eye on the stores overall merchandising, floor maintenance, appearance and cleanliness.

    Responsibilities and Duties:

    As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store.

    • Your role is to lend support to management for the sales floor, cashiers and select administrative functions.
    • Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws.
    • Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits and audit balancing.
    • Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns.
    • Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws.
    • Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued.
    • Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus
    Qualifications:
    • Must be at least 21 years of age
    • Excellent interpersonal customer service skills with a high level of diplomacy
    • Above average written and oral communication skills
    • Ability to set priorities, meet deadlines and multitask while working on a team or independently with minimal supervision
    • Ability to identify opportunities, recommend solutions, make or influence decisions
    Physical Skill Requirements
    • Lifting and carrying up to 10 pounds
    • Pushing and pulling 4-6 pounds or force
    • Standing 80% of the time
    • Repetitive use of the hands -70% of the time
    • Reaching overhead -20% of the time
    • Pushing and pulling -30% of the time
    • Bending and crouching -40% of the time
    • Grasping items with hands -70% of the time
    Position Qualifications:
    • Ability to work in a fast paced environment
    • Ability to communicate with floor supervisors and co-workers
    • Demonstrated ability to meet deadlines
    • Ability to stand up at least 8 hours a day
    • Ability to lift up to 50 pounds and push/pull up to 100 pounds when necessary
    • Certification on packing machine and/or forklift
    • Ability to speak conversational English
    • Adhering to company attendance requirements
    Education and Experience:
    • High school diploma or equivalent
    • 1 year of supervisor experience
    • 2 years in retail management preferred
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