Program Manager Tech 2 - Redmond, United States - Manpower Group Inc.

Description

Our client, a software product-based industry, is seeking a technical program manager to join their team.

Job Title: Program Manager Tech 2


Location:
REMOTE (PST TIME ZONE)

Pay Range: $50-$55/hr on w2


Position Overview: We are seeking a talented and dynamic individual to fill the role of technical writer & project manager. This remote position involves heavy technical writing responsibilities coupled with project management tasks. The successful candidate will play a pivotal role in producing comprehensive documentation for our technical products, driving process innovation, and ensuring smooth business operations through effective project management.


Key Responsibilities:

• Dive into support cases to identify recurring user issues and devise strategies to streamline support requirements through enhancements to both public and internal documentation and troubleshooting guides.
• Collaborate with the support team to identify support documentation needs and drive projects essential for the business's smooth operation.
• Establish demo environments and drive process innovation and learning initiatives.
• Foster collaboration across various teams to produce comprehensive documentation.
• Prioritize tasks, collaborate with project managers and developers to gather relevant information, and meticulously update, review, and publish documentation.
• Analyze support cases and identify patterns to improve documentation and support processes.

Qualifications:

• 3–4 years of previous experience in technical writing, project management, and technical projects.
• A bachelor's degree in computer science or a related field is preferred.
• Strong analytical skills to identify patterns in support cases.
• Proficiency in Microsoft Suite tools, including SQL databases, MS Office, PowerPoint, and Excel.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Attention to detail and a commitment to producing high-quality work.

Top 3 Hard Skills Required + Years of Experience
1. 3–4 years of experience in technical writing (Writing support tickets and working with that team)
2. 3–4 years of analytical experience (identify patterns in these cases)
3. 3–4 Years of experience Project Management Experience
4. 3–4 Years of experience Microsoft Suite (SQL Databases, MSOffice, PowerPoint, and Excel)


Benefits:

• Competitive salary and benefits package.
• Opportunity for career growth and development.
• Dynamic and innovative work environment.
• Work with cutting-edge technology and industry experts.
• Make a significant impact on the organization's success.

How to Apply: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to
. Please include "Technical Writer & Project Manager Application" in the subject line.

About ManpowerGroup, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells
_ManpowerGroup (


NYSE:
MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win.

We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands—_
_Manpower, Experis, Talent Solutions, and Jefferson Wells—_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity as the best place to work for women, inclusion, equality, and disability, and in 2022, ManpowerGroup was named one of the world's most ethical companies for the 13th year, all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment.

It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.