- Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow up, and resolves open questions.
- Communicates and coordinates with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions.
- Facilitates efficient intake and management of all open jobs across the install life cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completes data entry requirements, places material orders for interior product lines, and processes labor bills for 3rd party Services Providers.
Installation Coordinator- HDIS- Minneapolis, MN - Brooklyn, United States - Home Depot
Description
With a career at The Home Depot, you can be yourself and also be part of something bigger.The branch office location for this position is: 6120 Earle Browne Dr Brooklyn Center, MN 55430
Position Purpose:
The HDIS Installation Coordinator operates as an internal and external customer support expert that helps build, manage, and facilitate an excellent customer experience.
Installation Coordinators assist customers and Install Field teams.Installation Coordinators are expected to direct the flow of jobs based on various needs of the business and are responsible for monitoring job statuses for all interior and exterior product lines, scheduling pre-installation inspections with customers, completing job movement tasks, and managing the services process in the branch.
Installation Coordinators are expected to be the main point of contact between the customer and The Home Depot for all job-related needs.
This position meets and exceeds performance metrics relating to timely completion of paperwork and efficient movement of jobs within their book of business while contributing to the goals of installing 100% backlog.
Key Responsibilities:
35% Customer Experience
This position reports to the District Installation ManagerThis position has 0 Direct Reports
Travel Requirements:
Typically requires overnight travel less than 10% of the time
Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications:
Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative backgroundExcellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills
Minimum Education:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
Preferred Education:
No additional educationMinimum Years of
Work Experience:1Preferred Years of
Work Experience:
No additional years of experience
Minimum Leadership Experience:
None
Preferred Leadership Experience:
NoneCertifications:NoneCompetencies:Self- motivated and must have initiative to complete tasks with little or no directionStrong communication skills, both written and verbalStrong organizational skills and attention to detail and ability to work in a fast paced environmentComputer skills with proficiency in Microsoft OfficeProven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time