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    Concierge - Cashiers, United States - Blackberry Farm

    Blackberry Farm
    Blackberry Farm Cashiers, United States

    3 weeks ago

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    Description
    Job Details

    Job Location:
    High Hampton - Cashiers, NC


    Salary Range:
    $ $18.00


    Travel Percentage:
    None


    Job Shift:
    Any

    Description and Qualifications


    SUMMARY


    The concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests' requested expectations are met.

    Must have flexibility to work weekends and holidays.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


    • Point of contact for guest upon their arrival to inform them of special happenings during their stay and to answer any questions
    • Ensure guests are contacted pre-arrival and their planning needs are met
    • Books activities, spa services, and dining times for on-property guests
    • Ensures arrival packets are reviewed each day for accuracy of itineraries
    • Executes arrivals and departures daily
    • Assists in creating unique and memorable experiences for our guests
    • Review traces daily to confirm information regarding amenities, meals afield, and special requests with other departments
    • Communicates accurate quest guest information and preferences to other team members and departments
    Must comply with all company policies and procedures.

    To perform the essential functions of this position regular and consistent attendance is required.

    Must work well with other Team Members and Managers and interact with our guests.

    QUALIFICATIONS and SKILLS


    SUPERVISORY RESPONSIBILITIES
    None

    EDUCATION and/or EXPERIENCE

    High school diploma or equivalent

    2-3 years of Hospitality or Customer Service experience


    COMPUTER SKILLS
    Basic understanding of MS Office Programs

    Experience with OPERA is preferred

    Must be capable of learning new computer software programs quickly


    LANGUAGE SKILLS
    Must have excellent written & verbal communication skills

    Must be able to communicate effectively with guests, team members, and managers


    MATHEMATICAL SKILLS
    Understanding of basic math and general accounting


    REASONING ABILITY
    Must be able to remain calm under pressure

    Must be able to simultaneously manage diverse tasks

    Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals


    PHYSICAL DEMANDS
    Must be able to sit or be on feet for long periods of time

    Must be able to safely operate a company vehicle or golf cart

    Must be able to work outdoors in all weather conditions


    WORK ENVIRONMENT
    General office / front desk guest reception area

    1,400 acres of High Hampton property

    Disclaimer:

    This job description reflects the assignment of the essential functions of the current position, but does not prescribe or restrict the tasks that may be assigned.

    The critical features are specified but are subject to change at any time for various reasons, including management discretion.

    About High Hampton


    High Hampton, listed on the National Register of Historic Places, has inspired residents and guests to connect with nature and each other for 96 years.

    Amenities at this 3,600-foot elevation, 1,400-acre property include a myriad of seasonal events, a scenic mountain golf course redesigned by Tom Fazio, five tennis courts, 15-miles of hiking trails, a 35-acre private lake for swimming, boating, fishing, and other water-related activities and top-notch high country cuisine.


    For immediate application and interview, please stop by our Operations Center located at 82 White Owl Lane, Cashiers, NC 28717 between the hours of 9 am and 4 pm, Monday- Friday.

    Please bring your resume or your employment history.

    High Hampton is an Equal Opportunity Employer.

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