Guest Services Associate - Museum Way Bentonville, Arkansas, United States

Description · Position Title: Guest Services Associate · Reports to:  Guest Services Manager · Classification · Type: Part-time, 20 hours or less, non-exempt position · Schedule: Varying schedule during general operations hours 9am-5pm · Minimum starting hourly rate: $12.00 · Sc ...

Job description

Description

Position Title: Guest Services Associate

Reports to:  Guest Services Manager

Classification

Type: Part-time, 20 hours or less, non-exempt position

Schedule: Varying schedule during general operations hours 9am-5pm

Minimum starting hourly rate: $12.00

Scott Family Amazeum Overview

The Scott Family Amazeum is a hands-on, interactive museum in Northwest Arkansas and recognized as a 501 (c)(3) non-profit organization. We create a fun environment where risk taking, imagining, problem solving, discovery, collaboration, and exploration bring children and adults together to learn and grow.

Core Purpose:  The Amazeum exists to spark and nurture the curious and creative spirit in all of us. 

Through experiences with the Amazeum, individuals and the community are engaged in building relationships and developing identities as creative, curious, and innovative shapers for the region. Learning at the Amazeum is an active, playful exploration that inspires curiosity. It is rooted in inquiry-based discovery and involves an element of risk. Hands-on learning opportunities allow guests to exercise critical thinking in the context of play. 

The Amazeum facility includes approximately 50,000 square feet of indoor space and one acre of outdoor exhibition and activity space. The museum is located at the intersection of Museum Way and J Street in Bentonville, AR.

Position Summary

Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds. Guest Services Associates report to the Guest and Member Relations Manager.

Essential Functions

• Provide excellent customer service for Amazeum guests, members, and donors in-person and over the phone
• Proactively and warmly welcomes guests, responds to questions, and offers guidance. Anticipates guest and member issues and is empowered to proactively solve issues and address needs
• Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
• Validates membership cards and pre-purchased tickets for admission 
• Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift 
• Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
• Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
• Conduct intercept surveys with guests as they exit the Amazeum
• Facilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visits
• Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)
• Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
• Conducts light daily cleaning tasks to maintain a clean and safe experience
• Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
• Serves as host for birthday parties, which includes setting up/cleaning part room, serving as the point-of-contact for the birthday family during the party, and facilitating the birthday discovery activity
• Work extended schedule during peak periods as needed
• Represents the Amazeum in a professional manner at all times including adherence to department standards
• Perform additional duties as required

 General Duties

The responsibilities listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. The Amazeum reserves the right to revise or change position duties and responsibilities as necessary to accommodate changing organizational needs.

Qualifications

Minimum Requirements:

• Available to work weekdays, at least one weekend day, nights, and some holidays as necessary
• 16+ years of age at the time of hire
• Attained, or working towards, a High School diploma or GED
• Must possess excellent communication skills when interacting with visitors and staff both in person and via telephone such as explaining Amazeum offerings while completing transactions
• Ability to work in a fast-paced environment while being friendly and outgoing
• Good command of general computer applications and basic math skills

 Physical Requirements

• Ability to lift up to 20 lbs.
• Ability to manipulate objects with fingers and hands, stand, walk, reach, bend and stretch.
• Ability to stand for extended periods of time
• The work is performed primarily in a lobby environment with moderate to excessive noise.

•  Preferred Skills:

• 6+ months of cashier service experience
• 6+ months of customer service experience
• Experience with POS systems and databases
• Bilingual is a plus

How to apply: Submit your completed Amazeum application, your resume and cover letter, via the Amazeum Career Portal.