Service Coordinator - San Antonio, United States - DistributionNOW

Description

At DistributionNOW, we believe our associates are the best in the business.

We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

START YOUR CAREER NOW.


JOB DESCRIPTION:
The Service Coordinator will be responsible for providing service estimates and quotations to potential service customers. Including parts pricing, labor, travel, per diem, shop supplies, etc.


JOB RESPONSIBILITIES:

• Coordinate all service calls.
• Opens, post, and close all SRO's (Service Repair Orders).
• Ensure service technicians are at least 80% - 85% billable.
• Submit warranty claims with follow up to ensure factory pays claims.
• Handles all shipping and receiving duties.
• Answer all incoming service department calls first with as little consultation with mechanics as possible.
• Cold call old customers to do service work and get out old files for review.
• Assist in keeping ALL shop expenses to minimum.
• Maintains technician log hours of billable and non-billable to produce efficiencies and see where expenses can be cut.
• Other duties, as assigned

PREFERRED REQUIREMENTS:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service oriented
• Computer navigation and utilization skills with excellent Microsoft office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills