VIP Support Specialist Tier 2 - Washington, United States - Workday

Description

VIP Support Specialist Tier 2

Job Category:
Engineering and Technical Support

Time Type:
Full timeMinimum Clearance Required to Start: Secret

Employee Type:
RegularPercentage of

Travel Required:

Up to 10%Type of Travel: LocalCACI has an immediate opening for VIP Support Specialist (Tier II), who will be responsible for ensuring an outstanding level of customer service by providing direct Tier II Customer Service Center support to the JSP VIP user community.

The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.

More About the Role:

Face-to-face VIP end-user technical support for desktop/laptop computers and mobile devicesProviding IT customer technical support on Microsoft operating systems and network services.

Configuring Microsoft Office user settings, as requiredOverseeing JSP Move, Add, Change (MAC) VIP requestsActing as a liaison between end-users and JSP support.

Management of JSP VIP assets, peripherals and user accountsInstalling and configuring software included in the JSP Core Build, as well as software not included in the JSP Core BuildTracking, diagnosing, and coordinating help desk support for, and assisting in resolution of, JSP user technical problemsProviding configuration management support for mobile devicesPerform on-call support on a rotational basis for VIPs after hoursPerform residential visits for home kit installationsPerform travel support aboard aircrafts for equipment setupShift will be 10am to 6pm Monday through Friday.

Work Location is PentagonYoull Bring These Qualifications:

Active Secret ClearanceBachelor's degree with 4 years of relevant experienceExperience in a Help Desk/Service Desk environmentCurrent DoD 8570 IAT Level II certification (required at performance start date): CCNA Security, CySA+, Security+ CE, etc.

These Qualifications Would be Nice to Have:

HDI Desktop Support TechnicianITIL Foundation CertificationFamiliar with Joint Service Provider (JSP) Pentagon JSP VIP workstation environment and processesWorking knowledge of Microsoft Products.

Strong problem solving, priority setting, and collaboration skillsAbility to communicate and explain issues to other teamsProficient in resolving Microsoft Office issues, DoD Information Assurance and Computer Network Defense policies and directives, and/or DISA Common Operating EnvironmentWhat We Can Offer You:

• Weve been named a Best Place to Work by the Washington Post.
• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive benefits and learning and development opportunities.
• We are mission-oriented and ever vigilant in aligning our solutions with the nations highest priorities.
• For over 60 years, the principles of CACIs unique, character-based culture have been the driving force behind our success.

Company Overview:

At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers.

CACI is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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