Application Analyst - Pittsburgh, United States - First National Bank

Description

Technical Skills:

• Proficiency in troubleshooting and supporting complex Bank enterprise applications, including but not limited to application upgrades, vulnerability management and custom-built applications.
• Advanced knowledge of database management systems SQL Server, SSIS ETL functionality with the ability to re- write complex queries and perform database maintenance tasks.
• Strong grasp of network protocols (TCP/IP, DNS, DHCP) and network infrastructure components (routers, switches, firewalls) and security protocols
• Experience with monitoring and diagnostic tools like SolarWinds for proactive system health monitoring and troubleshooting.
• Knowledge of virtualization technologies (VMware, Hyper-V) and containerization platforms (Docker, Kubernetes).
• Familiarity with cloud computing concepts and platforms (AWS, Azure, Google Cloud) and experience in supporting and managing applications in cloud environments.
• Minimum of 3 years of hands-on experience in application support or a related role within a large-scale enterprise environment.
• Proven track record of diagnosing and resolving complex technical issues, ensuring minimal impact on business operations.
• Experience in incident management, including ticket triaging, prioritization, resolution, and escalation in accordance with defined SLAs.
• Proficiency in change management processes, including assessing the impact of changes, planning deployments, and executing change implementation.

Communication and Interpersonal Skills:

• Exceptional verbal and written communication skills, with the ability to convey technical information clearly and concisely to both technical and non-technical stakeholders.
• Strong interpersonal skills, including the ability to collaborate effectively with cross-functional teams and build positive working relationships.
• Active listening skills with a customer-centric approach to problem-solving and service delivery.

Analytical and Problem-Solving Abilities:

• Advanced analytical skills with the ability to analyze complex technical issues, identify root causes, and develop effective solutions.
• Strong problem-solving abilities, including the capacity to think critically, troubleshoot methodically, and resolve issues in a timely manner.
• Attention to detail and the ability to prioritize tasks based on business impact and urgency.
• Ability to ensure compliance with regulatory standards and organizational policies in all application support activities, including data handling and security measures.

Customer Service Orientation:

• Dedication to delivering exceptional customer service, with a focus on exceeding user expectations and maintaining high levels of customer satisfaction.
• Empathy and patience when dealing with end-users, demonstrating a proactive and responsive approach to addressing their needs and concerns.

Flexibility and Adaptability:

• Flexibility to work in a fast-paced, dynamic environment with shifting priorities and tight deadlines.
• Ability to adapt quickly to changes in technology, processes, and organizational requirements, demonstrating resilience and resourcefulness in overcoming challenges.

Documentation Skills:

• Strong documentation skills with the ability to create comprehensive technical documentation, including system configurations, troubleshooting guides, and knowledge base articles.
• Commitment to maintaining accurate and up-to-date documentation to facilitate knowledge sharing and enhance support efficiency.

Highly Desirable Skills:

• 5 years plus experience working in RDBMS environment supporting Sqlserver/SSIS functionality.
• Experience working with ETL processes and troubleshoot issues relating to data loads.
• Project management skills to coordinate tasks, meet deadlines, and ensure that projects are completed successfully.
• Knowledge of data analysis and reporting tools.
• Understanding of networking concepts for troubleshooting connectivity issues and ensuring application performance.

Position Title: Application Analyst 2

Business Unit: Technology

Reports to: Manager of Application Analysis

Position Overview:

This position is primarily responsible for providing assistance for analyzing, implementing, modifying and monitoring application performance.The incumbent monitors server applications and performance and participates in discussions on system requirements and objectives based on business needs and performance goals.The incumbent's decisions greatly impact the corporation and the operational effectiveness of the Technology Department.

Primary Responsibilities:

Provides technical and business support to several defined end user groups.Monitors system health, review logs and reports and escalates issues to vendors. Has technical proficiency with business requirements, application administration and performance and is skilled to work in all phases of hardware, software and application activities.

Analyzes, implements, modifies and monitors application performance.Monitors and tunes server applications and performance.Recommends system requirements and objectives based on business needs and performance goals. Identifies, explains and resolves application performance issues.

Implements installations and upgrades. Provides technical guidance for business implications of application performance.Assesses and recommends modifications in functions and service to support the evolving needs of the business and growth.Requires good technology project management skills and the ability to communicate with line of business partners and Technology.

Improves reliability and performance of business applications.Troubleshoots system hardware and software, solves complex business problems with hardware, software and databases.Monitors and tunes system to achieve optimum performance and minimize or eliminate down time.Reviews data to solve capacity, limitations and performance issues.

Reviews hardware and software audits for proactive approach.Exerts latitude in determining objectives of assignments.Acts independently on defined project tasks.Develops plans and receives direction from management. Acts avendor liaison for assigned applications.

Uses technical competencies in business requirements, application administration and performance.Works at a high level in all phases of hardware, software and application activities.Provides technical and business support to a defined end user group.Monitors system health, reviews logs and reports and escalates issues to vendors.

Works independently or as part of a team to achieve results.Follows change control procedures and proposes and discusses application changes.Works with Technology, Project Management Office and lines of business partners and Technology partners to achieve lines of business goals and objectives.

Works with vendors and external support personnel to resolve issues and improve performance.Collaborates with vendors to fully leverage the application platform to best advantage.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Associates

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Ability to use general office equipment

Ability to work and multi-task in a fast paced environment

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Skilled and direct experience working with application administration and support components including hardware, software and databases and recognizing and troubleshooting complex problems with these components

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A