Sales Support Engineer - Hayward, CA
2 days ago
Job description
Job Summary
The Junior Sales Project Specialist is a technical support position primarily interacting with Sales, Engineering, Purchasing and Production Departments. A "Special Project" includes special modes developed for a specific customer or purpose, custom code-driven equipment, buy-out equipment fitted to our custom cabinets, customized equipment for special purpose, unitized equipment batteries or line-ups, in addition to special projects as assigned by management. The activity of this position shall be primarily executed on-site.
Job Responsibilities
· Provide technical guidance to Sales, consultants, designers, chefs, and owners on special projects, equipment designs, and applications.
· Develop conceptual 3D AutoCAD designs and photorealistic renderings for customer review and approval.
· Produce AutoCAD shop drawings and detailed component drawings to support customer approvals and manufacturing.
· Design custom sheet metal components for production using AutoCAD, markups, and written instructions for SolidWorks and Punch Press programming.
· Coordinate project drawings, releases, custom parts, and equipment requests across Sales, Engineering, Purchasing, and Production.
· Supply written and verbal support to Production for processing special project orders.
· Contribute project input during Engineering, Sales, and Production meetings.
· Create, revise, and manage Sales spec-sheet drawings and assist Sales with catalog equipment specifications.
· Maintain CAD files and utility data for the KCL CADalog application.
· Review drawing requests and get approved standard Sales drawings before customer release.
· Support ongoing improvements in design technology through training as directed.
· Read and follow SOPs, policies, purchase orders, safety rules, and operating instructions.
· Complete required safety training and occasionally lift/move up to 50 lbs.
Job Skills & Qualifications
Required:
· Proficient in AutoCAD and Revit with formal training and certification; knowledge of mechanical or technical systems required.
· Associate Degree/Certificate in Technical/Mechanical/Architectural Drafting, or equivalent experience.
· 2–3 years of manufacturing experience.
· Strong written and verbal communication skills for summarizing and organizing technical information.
· Solid math skills and ability to read and interpret technical drawings.
· Strong analytical and logical reasoning abilities.
Preferred:
· Knowledge of equipment applications for the Foodservice industry.
· Work history involving restaurant design or equipment/fixture space layout and detail.
· Previous experience of operating in modern ERP product
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