- Schedules deliveries with customers and makes phone calls prior to delivery.
- Prepares equipment/supplies for delivery to client by making sure it is complete and in safe and proper working order prior to leaving warehouse and home.
- Delivers equipment/supplies to client's place of residence and in-house, sets up equipment according to Mercy Home Care's policy, manufacturer's instructions, and provides exceptional service.
- Communicates to client pertinent Mercy Home Care services and billing information.
- Completes all documentation (such as sales orders, equipment checklist) and submits within 24 hours of delivery. Enters PHI data into the HME software, creates sales order, and documents patient notes.
- Instructs, observes and documents client/family return demonstrations on the correct and safe use of equipment.
- Maintains company vehicle to be clean and in good working order. Documents vehicle maintenance.
- Assists with inventory management, recording inventory levels, re-stocking, cleaning equipment, assisting with preventative maintenance and repair activities.
- Records lot numbers (when required) into computer system/spreadsheet for regulatory compliance. Enters preventative maintenance of serialized equipment into HME software system.
- Reports client non-compliance with prescribed equipment to manager for appropriate follow-up as well as any environmental concerns in the client's home.
- High School diploma or GED required.
- Previous home care and/or delivery experience, preferred.
- A minimum of one-year recent general work experience required.
- Completes Mandatory Reporting: Child and Dependent Adult Abuse requirement within 6 months of hire and renews this requirement every 5 years.
- Education Assistance offered
- Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
- Competitive wages; including weekend and night differentials
- Generous paid time off program
- Retirement Savings program with employer match starting on Day 1
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Customer Service Technician - Mason City, United States - Trinity Health
Description
Employment Type:Part timeShift:
Day Shift
Description:
Position Purpose:
The customer Service Technician delivers and maintains home medical equipment.
What you will Do:
Part-time / 20 hours week
Minimum Qualifications:
Education [formal]:
EEO Employer F/M/Veteran/Disabled
In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at or email us at
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
