Jobs
>
Greenwood

    Customer Service Associate - Greenwood, United States - Van Ausdall & Farrar

    Van Ausdall & Farrar
    Van Ausdall & Farrar Greenwood, United States

    3 weeks ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    The Customer Service Associate/Resource Center Associate is responsible for supporting customer service, administrative duties, and production activities for our customers. Monday-Friday, 8:00 a.m.-5:00 p.m. No weekends

    Benefits

    At Van Ausdall & Farrar, our people are our number one asset. Our employees are the driving force that allows us to be successful now, and in the future. Below is an overview of our comprehensive benefits:

    • Generous PTO - 17 days your first year of employment
    • 7 paid holidays + 1 personal holiday of your choosing
    • Weekly Employee Engagement Activities
    • 4 hours of paid volunteer time per month
    • Monthly Fitness Reimbursement
    • Tip Lead/Business Referral Program
    • Medical, Dental & Vision with corresponding Flexible Spending Account (FSA) and Health Savings Account (HSA)
    What You Have
    • Excellent verbal and written communication skills
    • Friendly and approachable demeanor
    • Excellent interpersonal and customer service skills
    • Excellent time management skills, with a proven ability to prioritize and meet multiple deadlines
    • Ability to function well in a high-paced and at times stressful environment for production center
    • Dependable and punctual
    • Collaborative team player, willing to take on any job to help the team as a whole
    • Ability to take direction and work independently
    • Strong attention to detail
    • Resiliency
    • Confidentiality with proprietary information
    • Reliable transportation
    • Ability to do a lot of walking within a production/manufacturing environment (depending on site)
    • Be able to lift approximately 50 pounds
    What You'll Do
    • Ensure that Resource Center Manager is kept up to date on site activities - particularly those activities that may have an impact on the overall client relationship/expectations
    • Organize his/her own work and resources systematically with a sense of objectives, practicing time management and the ability to prioritize so that efforts produce desired business results
    • Ability to serve all metropolitan sites based on home-base site
    • Being proactive in seeking out opportunities to be helpful during idle time
    • Providing outstanding customer service in all encounters
    • Put in initial service tickets on equipment
    • Phone queue management
    • Follow dress code, attendance, and customer experience policies
    • Become fully cross-trained in all site processes across the organization
    Production Center:
    • Operate high volume production equipment
    • Create and assemble booklets, manuals, stapled packets, marketing materials, and other print materials
    • Bulk mail runs (site dependent)
    • Conduct onsite & off-site mail runs (pick-up and delivery), which includes operating VAF company vehicles & customer vehicles (site dependent)
    • Triage issues with virtual meeting equipment
    • Refresh of meeting rooms
    • Mail- sometimes receiving pallets- different types of mail centers. Triage issues with virtual meeting equipment (Cummins). Refresh the meeting rooms.
    • Trouble shoot print and copy equipment, escalating to a technician when needed
    White Glove Service:
    • Conducting mail runs
    • Being proactive in seeking out opportunities to be helpful and provide great customer service
    • Provide administrative services as outlined in the Customer Scope of Work, including (but not limited to):
    a. Front Desk support

    b. Answering phones and managing email

    c. Greeting guests & customers

    d. Handling scanning projects

    e. Mail Services, including processing, pick-up and delivery

    f. Using production equipment to create booklets, documents, and other services as requested

    What You'll Bring to the Role
    • A high school diploma or equivalent
    • 1-3 years' work experience in a customer facing role
    • Prior experience working in an administrative capacity, highly desired
    • Reliable transportation
    • A valid Indiana state driver's license
    • Motor vehicle report (MVR) with clean driving history
    About VAF

    Van Ausdall & Farrar is Indiana's leader in business office technology services since 1914. We provide Cloud Solutions, Cybersecurity, IT Managed Services, Copy & Print Solutions, Internet/ISP Services, Phones, Video Surveillance, Document Conversion, and much more. We are a privately-owned, Indianapolis based business whose mission is to provide value-driven technology solutions to meet the individual needs of our customers, while providing world-class customer service & making a positive impact on our community.

    At Van Ausdall & Farrar Inc, we are committed to fostering an inclusive and welcoming environment. We are an equal opportunity employer (EOE) and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals of all backgrounds to apply, and we actively seek to promote a workplace where everyone feels valued, respected, and empowered to contribute their best. Please contact us at to request reasonable accommodation to participate in the job application or interview process.

    Salary Description

    $16.50
  • Smart Solutions Inc

    Customer Service Associate

    3 weeks ago

    Smart Solutions Inc Greenwood, United States

    · The Customer Service Associate will be responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Associates provide knowledgeable, professional, and efficient service for our clientele. A ...

  • Value City Furniture

    Customer Service Associate

    3 weeks ago

    Value City Furniture Greenwood, United States

    ** Customer Service Associate** · *Share by Email* Location: VCF GREENWOOD #38 At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journeyan adventure. To that purpose, we are committed ...

  • Van Ausdall & Farrar

    Customer Service Associate

    4 weeks ago

    Van Ausdall & Farrar Greenwood, United States

    The Customer Service Associate/Resource Center Associate is responsible for supporting customer service, administrative duties, and production activities for our customers. Monday-Friday, 8:00 a.m.-5:00 p.m. No weekends · Benefits · At Van Ausdall & Farrar, our people are our n ...

  • Van Ausdall & Farrar

    Customer Service Associate

    2 weeks ago

    Van Ausdall & Farrar Greenwood, United States

    Job Type · Full-time · Description · The Customer Service Associate/Resource Center Associate is responsible for supporting customer service, administrative duties, and production activities for our customers. Monday-Friday, 8:00 a.m.-5:00 p.m. No weekends · Benefits · At Van ...

  • PetSuites

    Customer Service Associate

    1 week ago

    PetSuites Greenwood, United States

    We believe in the mission of "Pet Lovers Delighting Pet Lovers" and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate for this position will be someone who not only embraces this culture, but is a team player, self-motivated, ...

  • Massage Envy

    Sales & Customer Service Associate

    3 weeks ago

    Massage Envy Greenwood, United States

    Overview: · Where Better Careers Begin · Massage Envy Greenwood, 1001 N State Rd 135 Ste B8-B10, Greenwood, IN · Do you have a passion for helping others? At the Massage Envy Greenwood franchise, we support and inspire you to be your best while we work together to help clients ...

  • Von Maur

    Full Time Customer Service Desk Associate

    4 days ago

    Von Maur Greenwood, United States Full time

    Von Maur - JobID: 32563 [Customer Service Representative] As a Customer Service Desk Associate at Von Maur, you'll: Answer a multi-line telephone and handle the telephone call, or direct callers to the appropriate person or area; Provide customer charge account services, includin ...

  • State Farm

    Attorney

    2 weeks ago

    State Farm Whiteland, United States Full time

    Overview · We are not just offering a job but a meaningful career Come join our passionate team · As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inc ...

  • Crimson Technologies

    Coordinating Special Education Teacher

    2 days ago

    Crimson Technologies New Whiteland, IN, United States Freelance

    **Together for the future of all children** · As the Child Protection Association of New Whiteland, IN, we have been committed to protecting and advocating for the rights of children for over 60 years. As a social service provider, we offer a diverse range of educational, care, a ...

  • Avis Budget Group

    Customer Service Associate

    1 week ago

    Avis Budget Group Indianapolis, United States Part time

    Customer Service Representative · Pay rate: $16.50/hour · Immediately hiring We are now seeking responsible and energetic people, like you, to join our growing Avis Budget Group enterprise. You'll be an appreciated and valued addition to our team, putting a smile on our customers ...

  • Elevance Health

    Concierge Service Associate

    2 weeks ago

    Elevance Health Indianapolis, United States

    · Title: Concierge Service Associate (Indianapolis, IN) · Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. · The Concierge Service Associate will be responsible for assistin ...

  • Indiana Public Schools

    Service Center Associate

    1 week ago

    Indiana Public Schools Indianapolis, United States

    TITLE: Service Center Associate · WHO WE ARE: · Indianapolis Public Schools (IPS) is a student-focused, innovative educational organization committed to academic excellence. Our mission is to empower and educate all students to think critically, creatively, and responsibly, to em ...

  • Stifel

    Client Service Associate

    1 week ago

    Stifel Indianapolis, United States

    Summary · Under immediate supervision, Client Services Associate, Registered, assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, ...

  • Elevance Health

    Concierge Service Associate

    2 weeks ago

    Elevance Health Indianapolis, United States

    · Title: Concierge Service Associate (Indianapolis, IN) · Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. · The Concierge Service Associate will be responsible for assisting nati ...

  • Danaher Corporation

    Client Services Associate

    1 week ago

    Danaher Corporation Indianapolis, United States Paid Work

    Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare wit ...

  • Danaher

    Client Services Associate

    2 weeks ago

    Danaher Indianapolis, United States Full time

    Beckman Coulter Life Sciences' mission is to empower those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare wit ...

  • Ollie's Bargain Outlet, Inc.

    Customer Service Associate

    6 days ago

    Ollie's Bargain Outlet, Inc. Marion, United States

    Ollie's Bargain Outlet Mount Vernon Ave [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate ...

  • Sondhi Solutions

    Service Delivery Associate

    3 weeks ago

    Sondhi Solutions Indianapolis, United States

    IT Dispatching: · Receive and prioritize IT service requests from various departments. · Allocate tasks to the appropriate IT technicians based on skills, workload, and urgency. · Monitor the progress of ongoing tasks and ensure timely resolution. · Communicate updates and resol ...

  • J&G Advance, dba A-1 Cash Advance

    Customer Service Associate

    2 weeks ago

    J&G Advance, dba A-1 Cash Advance Indianapolis, United States

    Job Description · Job DescriptionWe are seeking a Customer Service Associate to join our team You will be responsible for helping customers obtain a small loan for their short term financial needs. · Responsibilities: · Handle customer inquiries · Provide information about the pr ...

  • Newpoint Services

    Project Services Associate

    1 week ago

    Newpoint Services Indianapolis, United States

    Job Description · Job DescriptionAs a Project Services Associate you will be responsible for providing services in one of the following areas:Disinfection Servicesapplication of disinfectant to walls, horizontal surfaces, doors, knobs, floors and all high touch objects such as ph ...