Reservations Agent - McHenry, United States - TowneBank

Description

Essential Responsibilities:

• Daily correspondence:
  • Answering inquiries by phone/email/webchats to address questions and help guest find a vacation home that fits their needs
  • Checking voicemails and making return calls
  • Assisting guests on existing reservations
  • Communicating over the phone status's & guest issues
• Answer phone calls in a professional manner by announcing greeting, obtain guest information, following Call Flow and verify information is up-to-date
• Replying to guest e-mails
• Providing information & making recommendations to guests about local attractions, activities, restaurants and more
• Effectively communicating with the housekeeping/maintenance department about their daily schedule, changes, and additions
• Outbound calling including follow-ups and reminders
• Resolving guest issues by assisting guests to the best of your ability and transferring to correct departments, when necessary

Minimum Required Skills & Competencies:

• Ability to use email and booking software
• Familiarity with properties, amenities, owners, and policies
• Abide by company policies, procedures, and guidelines

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally
• Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

#LI-DNI

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)