Customer Care Specialist - San Antonio, United States - Serenity Healthcare, LLC

Description

Customer Care Specialist

Do you enjoy making a positive impact on other people's lives? Would you like to work in an environment where you can build strong relationships with your patients while helping them achieve their goals? If this sounds appealing, then this is a great opportunity to join a growing healthcare technology company as a Customer Care Specialist

Trigger Warning:Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Perks at Serenity

• Paid Time Off
• 10 Major Holidays Off
• Competitive Pay
• 401k
• Medical, Dental, and Vision insurance (Serenity covers 90% of your insurance premium)
• Paid Training and Certification
• Career Growth Opportunity

Responsibilities

• Provide excellent customer care and support while developing trust and rapport.
• Administer TMS (Transcranial Magnetic Stimulation) treatments - don't worry, we will train you
• Educate customers about maintaining healthy lifestyles.
• Maintain communication with providers regarding patient's treatment.
• Monitor and report changes in patient symptoms or behavior.

Qualifications

• High School Diploma / GED.
• Excellent verbal and written communication skills.
• Proven ability to multitask in a fast-paced environment.

About Serenity

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Schedule

• Full-time (7.5-hour shift)

Office Hours:Monday-Friday: 6 am-9 pm, Saturday: 7 am-7 pm

*This position is contingent on successfully completing a criminal background check upon hire.