Senior Specialist, Partner Integrations - Chicago, IL

About The Team · The Partner Integrations team connects DoorDash technology with the systems our merchants rely on. We support a mix of core products and new bets, building high-quality integrations that unlock growth, efficiency, and operational excellence for merchants at scale ...

Job description

About The Team
The Partner Integrations team connects DoorDash technology with the systems our merchants rely on. We support a mix of core products and new bets, building high-quality integrations that unlock growth, efficiency, and operational excellence for merchants at scale.. As DoorDash expands the scale and breadth of integrated offerings, we are seeking talented individuals to join us and shape the future of our partner ecosystem. This role sits on our New Bets pod, which is responsible for incubating and scaling new integration types within fast-growing areas of the business.

About The Role
DoorDash is looking for a Senior Specialist who will manage and optimize integrations with third party point-of-sale systems, online ordering providers, and aggregators used by our top restaurant partners. Externally, you'll serve as the Technical Account Manager representing Integrations at DoorDash. Internally, you'll strategize with our cross-functional DoorDash teams to build & operate world class integrations. This will include technical project management, go-to-market initiatives, data analysis, issue triaging, and client relationship management. You will report into a Manager on our Partner Integrations team. This team is a part of DoorDash's Merchant Strategy & Operations organization.

You're Excited About This Opportunity Because You Will…

• Own the success of our Partner integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders
• Identify, resolve, and escalate day-to-day integration-related issues
• Serve as the voice of DoorDash in managing external relationships with our partners, leading implementation and process improvement
• Partner with product, engineering, and strategy & operations to discover & drive opportunities for improvement that come from data analysis and develop strategies to build and scale our integration platform
• You'll help define the integrations roadmap in collaboration with other product and operations owners

We're Excited About You Because…

• You're a problem solver - You like being presented with difficult problems, getting into the weeds to triage for root cause, & coming up with a plan
• You're a relationship-builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
• You are detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech
• You're a project manager - You have strong project & program management skills with a demonstrated ability to manage numerous engagements at once
• You are analytical – You are able to interpret complex data and synthesize it into business insights that drive product prioritization

Qualifications

• 2+ years of experience leading technology integrations / implementation with partners
• Demonstrated technical knowledge of integrations, APIs and, webhooks
• Proven track record of leading initiatives, working cross-functionally to achieve goals, and succeeding in a team environment
• Hands-on working SQL experience to troubleshoot and self-serve
• Excellent written and verbal communication skills
• Bachelor's degree required

Applications for this position are accepted on an ongoing basis

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$87,000—$128,000 USD

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.