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    Room Attendant - Pittsburgh, United States - IHG

    IHG
    IHG Pittsburgh, United States

    2 weeks ago

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    Description

    **Your web browser (Chrome 94) is out of date.** **Room Attendant**

    **Hotel Brand:**

    **Location:** United States, Pennsylvania, Pittsburgh

    **Hotel:** EVEN - Pittsburgh Downtown (PITEV)

    **Job number:** R194870

    **Share:**

    At **EVEN Hotels**, our core mission is to Enable Wellness in Travel.

    To inspire our Guests to stay on Track while on the road, we will:

    Enliven Wellnessthrough our passion, knowledge, and resources available to ensure balance and holistic well-being.

    Be Encouragingby recognizing our guests achievements and offering positive words of encouragement and suggestions.

    Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.

    ****Your day to day****

    Youll make sure our rooms are always at their best - we have standards - but its down to you to make that room special and memorable for guests

    Help guests - youll be happy to help if someone needs a toothbrush or directions for example

    Keep your supervisor updated on room service progress and alert them to any repairs needed

    Safety aware follow our established safety procedures at all times - and wear protective equipment when needed

    Be organised - keep on top of supplies and amenities and always try to minimise waste

    Reunite items with owners and log any lost and found property

    Look smart wear your uniform with pride

    Other ad-hoc duties unexpected moments when we have to pull together to get a task done

    Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping

    Report, turn in, and/or log all lost and found items according to established procedures

    Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service

    May regularly assist with deep cleaning projects

    May have turndown duties

    May assist with other duties as assigned

    ****What we need from you****

    We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all IHG hotels

    **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests

    **True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

    **True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

    **True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner

    Theres so much more to the job than we can capture here. Its simply about creating great experiences, doing the right thing and understanding people.

    ****What we offer****

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