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- Processes scheduling and time management activities for field employees
- Ensures any client and/or customer concerns are solved effectively and promptly
- Executes quality assurance checks specifically regarding field employee attendance in store, utilizing various communication methods.
- Assess data to identify schedule gaps and potential staffing number concerns
- Places outbound calls for surveys and quality assurance checks.
- Maintains and ensures data integrity in all MarketSource and client systems with regard to verification audits
- Shares best practices with other team members for continuous improvement purposes in order to drive operational success and client satisfaction
- Performs basic call discovery to pre-qualify and determine where to distribute callers/opportunities (internal or external)
- Efficiently and effectively handles heavy inbound call volume
- Provides excellent customer service
- High School Diploma / GED
- Prior customer service experience
- Prior call center experience preferred
- Strong verbal and written communication skills
- Ability to conduct positive, professional conversations via telephone, email and online
- Ability to be self-motivated and able to work independently
- Intermediate Microsoft Office knowledge (Excel, PowerPoint, Outlook)
- Ability to maintain integrity and security of computer systems and data
- Ability to professionally handle access to, and protection of, privileged information
- Highly organized, capable of managing multiple tasks with strong organization skills
Support Team Representative - Alpharetta, United States - MarketSource
Description
121736BRTitle:Support Team RepresentativeJob Description:
The Support Team Rep I is a non-exempt that maintains administrative tasks for various retail programs at MarketSource. This role is designed to be the first line of operational support for MarketSource.
Primary responsibilities include:
Minimum Education/ Experience:
Requisite Abilities and/or Skills:
Proficient and accurate typing skillsAuto req ID:121736BRState:
Georgia Job Category:
Open Submission Work Site City Selection:
Alpharetta