Guest Service Agent - Coronado
3 weeks ago

Job summary
The iconic Hotel del Coronado is looking for a Guest Service Agent to join the team Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.Want to learn more? Hotel Website, Facebook, Instagram, Pinterest
As a Guest Services Agent you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Greet guests and complete registration process assist with check-out ensure rooms services are correctly accounted use point-of-sale system handle money process credit debit cards accept record various forms of payment convert foreign currency make change process gift certificates cards demonstrate thorough knowledge of hotel information answer guest questions inquiries use up-selling techniques promote hotel services facilities maximize room occupancy respond guest inquiries requests resolve issues timely friendly efficient manner field guest complaints conduct research resolve negotiate solutions for guest satisfaction receive input retrieve relay messages to guests
Job description
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